just bought the game but now banned?

fyi i have only 13 hours logged in on this game. literally just got it and have barely played it. please assist as i cant connect to any games. 

Hi chefismyname,

A Guid kick usually happens if your Punkbuster version (Anti Cheat Tool) is out of date or not working properly.

Please download and install the latest version of Punkbuster: http://www.punkbuster.com/index.php?page=pbsetup.php

This should hopefully resolve the issue for you.

Please let us know how it goes, thanks.

this hasnt fixed it. i have a case with EA regarding this. it is CASE#08361885. i keep getting an "aimbot" error message. yesterday i worked with a tech, deleted all my temp folders and manually uninstalled and reinstalled origin. i still cant play any servers because as soon as i join i get the kicked for aimbot. how do i install the aimbot driver? is it related to nvidia? i recently got this computer and i thought all the drivers were installed after windows was installed however i might be wrong. the tech's solution didnt fix my issue yesterday. i would like to get this issue resolved as i just bought this and have maybe played it for 3 days or so in the last 2 weeks. i also just bought the premium. i am currently on hold with EA now for 20 minutes. i really feel like im getting screwed over for spending over 65$ for this game and i cant play it. this only started happening after i bought the premium. 

i have been on hold for almost half an hour now and no response. why is it so difficult to get support from you guys? i dont enjoy getting screwed over for buying a brand new game and not being able to play it. my computer has equipment that is well capable of playing the game. every time i join a server i get kicked out. i have 13 hours logged and that is it. 

Hello chefismyname,

sorry my html links were removed. i would suggest not only reading this article and taking note of the case number but contacting your department head.  

yes i spoke with an actual human being today over at EA. i will have to go to my bank to issue a refund since EA wont give it for the game but they gave the refund for the DLC. the funny thing is that your team, EA, for case # 

08361885

gave me a refund for the DLC but not for the game even after acknowledging that my account was banned THE DAY that i bought your DLC/ Premium. the game was working completely normally before i bought the DLC. i understand that punk buster is an anti cheat system and thats what my error was about as well as that ban is global. they didnt give me any proof of when i allegedly was using the hack. the really funny thing is that 2 things. i offered to hand over windows installer files showing that no downloads or installs other than flash, java, itunes, or chrome had been changed or files modified ANY WHERE on the hard drive. i also offered to allow them to connect remotely to my computer. these installer files are solid evidence that i didnt do anything to break my end user license. the other thing too is that this is a brand new computer that ive had for almost 4 days. that would mean that i would have had to have hacked on wednesday evening to thursday morning and afternoon leading up to my first ban alert at 5:07 p.m. i couldnt have done this since i was sleeping, got up for work, and came home at about 5pm. 

the other great thing was after talking with your technician i was threatened that i should be happy (this is actually what he said) that im at least getting a refund for the DLC. he said that i shouldnt even be getting it and that the reason that i was getting it was because his manager was in a good mood. he told me my best bet was to go to punkbuster and appeal for a ban. i requested for a suport number to call but apparently the company that oversees the 70$ purchase that i made doesnt even have a support number. they only have online. 

seeing as how there are tens of thousands of bans per game that they support on a daily basis i think its safe to say that my single email will be autoreplied and im pretty sure that my account wont be unbanned. so the company that you have overseeing your customers accounts also dont have any contact what so ever with EA. real smart. 

heres what takes the cake. 

so i asked why i couldnt have my game refunded. i was first told that the reason i couldnt get my refund was because i broke the end user license agreement. so i then replied if i got my account unbanned from punk buster, thatd show that my account was jeopardized and that something went wrong during my DLC install. i was then answered with a "no" i would not get a refund. so im told i cant get a refund, and that if i proved that my account isnt banned i still couldnt get a refund. so im literally being robbed of 40$ for not violating anything. 

so that led me to ask myself, what on earth could cause me to get banned without installing or modifying any files? after doing extensive research on multiple forums to other users reporting similar issues, i found out that an admin on a random bf3 server can kick and ban you not just from their personal server, but can also file a complaint
(only if theyre considered to be a TRUSTED ADMIN) with your user account claiming cheating on their server, even if it hasnt even happened. punk buster then looks at this complaint and bans the account globally. its an automated process as they deal with tens of thousands of bans a day. they most likely dont have a support number let alone any kind of phone number because theyre probably a really small company. 

there was another user on a forum that had this happen to him because a "trusted PB admin" filed multiple claims that he was cheating. this was because he kept getting in the gunner seat of an LAV. 

my lesson learned here is to never buy anything from EA ever again. id love to let you guys know that not only am i determined under all circumstances to get my refund but in case you cant tell, im rather upset with not just the poor customer service, but the poor company policies. i know this sounds like a disgruntled customer and youre right it does. im sure you come across these all the time since its a known issue. 

so, here is what im going to do. i will go to my bank and have them give me my money back since your company messed up the software i payed for. you refuse a refund and im sure my bank will somehow manage to get the money back into my account. 

so heres what else im doing. i will be going on the 94.9 fm san diego radio station (dont worry it just broadcasts all of san diego up to the LA area) and talking with my buddy whos already approved my story to air. i will be on air with him in about a week or two, just waiting finalization about the date. dont worry, ill be sure to share the link. you know, you should probably contact steven woods himself. you can reach him at stevenwoods@fm949.com to call my bluff. oh well also be talking about this for an entire podcast too. dont worry, its a new podcast, and he only has a couple thousand people subscribed to it. you guys should really take this with a grian of salt and check these claims out for yourself. 

ill also be writing an article or at least my friend will be having this article about predatory businesses robbing customers and refusing refunds with no questions asked for services that have failed. oh did i mention? this is going in the tech section of the orange county register. again, you can follow up with THEIR support line. i probably shouldnt have given you the info either for 94.9 but oh well, i was feeling friendly. 

another funny thing too while i was googling solutions for this issue before being refused a refund was that your company was voted worst company.

http://consumerist.com/2012/04/04/congratulations-ea-you-are-the-worst-company-in-america-for-2012/

i had to do more research on this topic. i then found out that EA didnt really care about this article

http://www.forbes.com/fdc/welcome_mjx.shtml

http://www.forbes.com/sites/erikkain/2012/04/09/why-ea-won-the-worst-company-in-america-award/

so it looks like you guys have a tract record of being a terrible establishment to do business with. it explains why your stocks have dropped so sharply in the last couple of years. 

http://www.vg247.com/2013/03/20/ea-stock-drops-8-34-following-riccitiello-resignation/

http://massively.joystiq.com/2012/01/19/electronic-arts-stock-in-danger-thanks-to-swtor-fumbles/

this comment will probably be deleted shortly after this post. but hey dont worry, ive saved a copy of this as well as the warm and friendly phone call i had with your tech today. ill be going out of my way to not only share this with friends and coworkers, but do everything i can to let everyone i come into contact with how your company works and to not buy anything branded with an EA logo on it. 

i feel sorry for anyone on your marketing team. maybe thats it, you dont have a marketing team or at least a competent one. if you did, youd know that massive flops like mass effect, TOR, and your terrible customer service and refund policies is poor marketing for your company. so, on that note, i hope your board of directors can get your company in the right direction. they did by getting rid of your CEO. maybe theyll get your return policies up to par with what you have in the UK and Germany. 

sorry i had mentioned orange county register but my buddy after being sent the link told me that he writes at LA Times. but agian, dont worry about it, newspapers are old technology. you guys should shrug this off. 

You were caught using (AIMBOT) #50759 [f4d1c8988a1002720673d4d5bc6758f0(-) 68.231.*.187:3659].

The date you were gobal banned by Evenbalance and the time you were detected by Evenbalance are not one in the same.

Also admin/s can only ban you from their server, admin/s of a server cannot get you a gobal ban from Evenbalance.

F

Pre Battlefield 3 Premium you had these stats,

2.19 KDR

411 Kills 188 Deaths

AK-74M

66 Kills

20m 37sTime

3.2 KPM

37.35% Accuracy

M16A3

85 Kills

26m 52s Time

3.16 KPM

38.06% Accuracy

Post Battlefield 3 Premium you had these stats,

0.93 KDR

113 Kills 122 Deaths

SVD

106 Kills

1h 48m Time

0.97 KPM

18.21% Accuracy

M249

43 Kills

1h 12m Time

0.59 KPM

5.7% Accuracy

So somehow you went from an average accuracy of 37.705% to an average accuracy of 11.955%.

Also you had double the accuracy on AK-74M and M16A3 compared to the SVD Dragunov which is a deadly and accurate marksman weapon.

Battlereports:

http://battlelog.battlefield.com/bf3/battlereport/show/1/57999293/856493838/

http://battlelog.battlefield.com/bf3/battlereport/show/1/57999794/856493838/

It just doesn't add up.

F

thats a great point you bring up. so since you asked ill letyou know even though you guys should have been able to see this from your server logs. or perhaps youve passed that responsibility to another company as well. anyways, when i first started playing i was playing with some buddies from work. if you look at the kdr its about a 2:1. since bf2, bfbc2, and some of the COD series i on the low end have a kdr of 2.38 to 3.13. so this actually reflects how i play. regarding the accuracy of course its going to be high when i first start playing. the first servers i started playing in i was typically infantry. this is the type of game play that im used to. if you had access to your server logs which you dont since theyre not on a dedicated EA network,  you would be able to see ive spent most of my time playing in vehicles such as LAVs, tanks, and and helicopters. so youre actually right regarding to high accuracy to low accuracy. this would reflect my gaming history with bf3 

so again, based off of the aimbot error i received after downloading your dlc, which corrupted my game, account, whatever, if i were actually aimbotting, and in a tank, where i cant get killed with bullets, shouldnt my kdr and accuracy sky rocket? why is it so low? maybe because there never was an aimbot. 

also the fact that i have extended for a technician to remotely connect to my workstation as well as provide full windows install files showing any installation or file change, your team still denied it. all you are doing is looking at my user profile statistics that has 13 hours logged but realistically there is probably about 4-6 hours of actual game play. you should go check to see how much of that was idle, what kits i played, what my kdr's were, and how my accuracy plummetted once i was playing in vehicles by myself. 

also you need to learn how to debate/ argue on an adult level. what you are doing is whats called straw manning. youre refuting any of the points i brought up in my previous comment, ignoring it, and trying to invalidate my claims by attempting to provide information warped from your standpoint that would invalidate my claims. this is on the bottom of the argument pyramid. this is the second to last level of arguing where youre struggling in an converstaion. the only other thing you can do at this point is name call. here is a helpful link to better show you how to talk on an adult level. 

http://mybfolder.com/pics/2113-1274736033.jpg

http://www.ucs.mun.ca/~alatus/2801/StrawMan.html

this is what youre doing. you cant refute the malpractices of EA and its policies. 

here are some bullet points addressing the poor service and bad business practices that you perform.

- your technician in the above mentioned case number acknowledged that the ban literally happened when i bought the dlc. 

- the game was working normally before the purchase.

- your technician refunded me only the dlc amount, not the full game, based off that his supervisor was in a good mood

-  even if i were to get my account unbanned from PB your company still would refuse to refund the software

- the initial response i was told when asking for a full refund was that i wouldnt get it because i broke the EULA

- proving that my account was no longer being banned would then undo the "breaking of the EULA"

- i was then told that i still couldnt get a refund.

- you guys are stumbling over your own policies. 

- which is it? i cant get a refund because i broke the eula or i cant get a refund because what? nothing? why did i get a refund for the dlc and not the game? that still is left to be answered. 

- your company has a long history of terrible customer service and screwing over your customers.

- another example i didnt realize until now was back this summer i had bought crysis 2 from steam. i went to install it for the very first time. it installed. when i went to go into multiplayer i had copied the key i got from steam and entered it. i was then alerted that my key had already been used! however this was my very first install. (i have all the original emails and support tickets from steam verifying this.) i created a couple of support tickets with steam and was informed that they dont support this game, EA does. i contacted EA multiple times however to no avail

- your company is malicious and predatory to customers. you guys rip people off. you do everything you can to not refund money for issues that fall on your shoulders. 

- your sim city launch was a failure

- your board of directors know this. thats why your CEO was fired. 

- the public know your company is a failure. thats why your stock has spiraled so low. 

- your company has been voted worst than Bank of America. 

i cant wait for the day that your company shutters its windows and is gone for good. i will never buy a game that falls under your umbrella. i will do everything in my power to inform everyone i come in contact with to never purchase your games.