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legionary90's avatar
legionary90
7 years ago
Solved

Latency problems

Hi there, I know this is a known issue that pops up with a lot of people once in a while. My latency is so damn weird I don't know what to make of it anymore. I'm a PC user from Singapore. The Hong ...
battlefield 1
  • EA_Arrenai's avatar
    EA_Arrenai
    7 years ago

    Hey there, @legionary90.

    I took a look at your screenshot and things look great for the HK servers, but I do see some issues with the ping to the Japanese servers. Let's see if we can find out what's going on here.

    Could you give the connectivity troubleshooting a try to start to see if it helps improve your connection to those servers? 

    It may very well be something on the route between you and our servers there. Just to confirm, what ISP do you use?

    Arrenai 🐱

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EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
7 years ago

Hey there, @legionary90.

While there's no command to do a reverse traceroute like there is a standard traceroute, there are a few tools out there on the internet that can do it. I would check with your ISP to see which tool they recommend for running a reverse traceroute to ensure that it meets their requirements.

Arrenai 🐱

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legionary90's avatar
legionary90
6 years ago
@EA_Arrenai Hi there, Ive emailed my ISP about how to go about doing this reverse traceroute and they replied with "You will be able to get reverse traceroute from game server admin."

That does not sound good at all. Can't help but feel shafted by my own ISP here. What do you recommend I do?
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @legionary90.

    I'm sorry to hear that you're getting a bit of a runaround there. There are a few programs you can Google search that can perform reverse traceroutes, however as they are third-party programs and not run by EA, we can't recommend any specifically and they are for use at your own risk.

    Generally, the standard traceroute with major jumps in latency tends to be enough information for an ISP to find what is wrong, and based on where it's located, either be able to fix it themselves or work with those who own that server on the path. In this case, it looks like the first problematic hop of your traceroute is IP 203.208.158.50, which is owned by SingTel and has a ping of over 170.

    I noticed several threads on various websites about gaming possibly being throttled by SingTel after 7pm. Are you able to take a traceroute both before (such as afternoon) and after 7pm to see if that may be what is affecting it?

    Arrenai 🐱

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