Low ping in server browser, high ping in game and EA connection timed out

I too get a failed connection every now and then. Some of it is a caused by an ISP hiccup other times the game server(s) will also have some issues of their own. Last night there was a major ISP problem over here in Europe causing a ton of issues getting connected to any (EA) game.

-What is your location?

have you tested other games / ping some websites around your location to see the physical distance to a node / server in your area

-If your LAN connection speed is 1MB/s maybe try 24 player servers and see if it makes a difference

-Also make sure not too much traffic on your LAN / WiFi accesspoint and internet connection at the time your play or reduce the bandwidth it uses as much as possible

-The same as above goes for the computer also make sure its not doing more then it can at the time you play a game!

I live in SEA - Philippines, I cant even connect to any server now it always says connection is timed out and my bandwidth and latency does not meet the requirements. But it displays in the browser that I have 70-80 ping. Im trying to join Japanese servers but its either i am timed out or my ping goes up to 200+ when I join. Other games are fine though like overwatch and cs go. I've tried to join 24 player servers, I can join an empty one with good ping but when Im trying to join a full server it just says connection to EA is timed out again. The only device that is connected to the modem is the pc i've disconnected the wifi in other devices the only thing i am doing now is playing battlefield 1. Server browser says I have good ping but I cant even join a server. I already spent 1 hour on trying to join a server. Did I just bought a game that I can't play? 

If you can connect to an empty server without problems it might have to do with your total available WAN speeds and or connection stability under heavy-load. To get some info on that maybe you can run a UO-Trace as suggested in this EA help topic: UO Trace (middle of the page).

I tried every full server in Asia and I can't even connect to a single one. I keep getting timed out but I can join servers with 0 players and I have less than 100 ping in there. Here is my UO Trace.

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
g [Removed by CM] 0ms 0ms 0% 100 / 100 0ms / 0ms
* Unknown Host * 0.0.0.0 2 0ms
* Unknown Host * 0.0.0.0 3 0ms
* Unknown Host * 0.0.0.0 4 0ms
* Unknown Host * 0.0.0.0 5 0ms
* Unknown Host * 0.0.0.0 6 0ms
* Unknown Host * 0.0.0.0 7 0ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 0.0.0.0 9 0ms
* Unknown Host * 0.0.0.0 10 0ms
* Unknown Host * 0.0.0.0 11 0ms
* Unknown Host * 0.0.0.0 12 0ms
* Unknown Host * 0.0.0.0 13 0ms
* Unknown Host * 0.0.0.0 14 0ms
dragonage.gos.ea.com [Removed by CM] 259ms 260ms 0% 99 / 99 254ms / 276ms

Hey @AzeiR0u,

Sorry to hear about the connection issues you're experiencing.

Have you tried any of the following steps?

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Also, thank you for the UOTrace.

Have you contacted EA Support to see if they can assist you with the UOTrace?

You can do so here:

https://help.ea.com/en/contact-us/

Hope this helps.

Thanks 🙂 

Hey @AzeiR0u,

Sorry you're still experiencing connection issues.

Have you tried opening the suggested ports for Battlefield 1 as well?

Here's the steps:

https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

I would recommend doing a hard reset on your Router after doing these steps.

Also, you're playing via a wired connection correct?

Thanks 🙂 

Hey @AzeiR0u,

Is it possible for you to try a wired connection to your Router, rather than wirelessly?

Let us know.

Thanks 🙂 

Opening/forwarding ports wont troubleshoot latency or time out issues, since the network connection is established (latency variation,high ping, packet loss) or the remote system (unable to connect to EA´s server, server timeout, unable to login etc)  arent responding to the clients requests. Only EA and their server hosters can fix this problems.