From EA..
MohitThanks for contacting EA Customer Experience, my name is Mohit. How may I assist you today?
youhi
MohitHello.
youover the last 3 days I am no longer getting any service stars. losing approx 700,000 XP (+200% and 2XP)
MohitI apologize for the inconvenience caused. I'll do my best to address your concern.
MohitDon't worry I would like to know you that there was an known issue with that and our specialist team will work on it so please don't worry wait for some time after that the issue has been resolved.
youwill i get back what I have lost?
MohitYes off course why not you will get them back.
youhow do they know to add them on?
MohitThey will add on your account automatically so please don't worry about that.
youok, do you have an ETA?
youfor fix
MohitMay be in just couple of days.
youok thank you