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Anonymous's avatar
Anonymous
11 years ago

my product code not working

Dear EA

It is not i am having problems with the dlc china rising but the fact that i cant open battlefield 4. I will now tell you step by step of what happened
1. I had not played battlefield 4 for about a good two weeks
2. I then proceeded to open battlefield 4
3. As it opened a message from origin came and said i had to activate my game
4. It then asked for the product code that comes with the manual on the battlefield 4 cd-rom
5. I typed in the code and it said that the code was already in use
6. Which is right because i had activated the code about 2 months ago. So I am really confused why it is not working.
I Have already activated my battlefield 4 two months ago  and put in my product code then so i am confused why i have to do it again, and then when i do it says the product code is in use.
I hope you can reactivate my account and that this mail will help you help me. Also I bought the game at the bart smit which is a huge video game store in the Netherlands.
Kind regards
Daniel de Koster
battlefield 4

2 Replies

  • nasherman1's avatar
    nasherman1
    11 years ago

    I had the exact same problem. The only difference is that I purchased my game through Gamestop's PC download app. 

  • Anonymous's avatar
    Anonymous
    11 years ago

    Daniel,

    You need to contact EA Support at http://help.ea.com/en/battlefield/battlefield-4/ (Via live chat or at a number that they can call you back at) for further assistance. Also, did you verify your information on Origin.com? It should show up under your purchases.

    This is players helping players forum and we have no capabilities to fix anything but can offer plenty of suggestions and give you directions. 😕mileyvery-happy:

    If this message helped you or direct you to the right direction, just click the XP box at the bottom right of the message.

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