Forum Discussion

Anonymous's avatar
Anonymous
11 years ago
Approved

No single player or multiplayer battlefield 4. keeps saying initializing.

I have contacted EA support on twitter and tried all of their suggestions still to no avail. I have manually entered ports and allowed them both through firewall and virus protection. Still cannot play the game. Had this game for 3 weeks and havent been able to play it ONCE ! 

battlefield 4

19 Replies

  • ragnarok013's avatar
    ragnarok013
    Hero+
    11 years ago
    Which suggestions have you tried so we do not offer techniques that did not work for you?
  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I have opened ports, tried a diffferent browser, re-installed the game, re-isntalled origin, and also repaired the game through origin. 

  • killerwhalsam's avatar
    killerwhalsam
    11 years ago

    Hey PCGunners27,

    -What OS do you use?

    -What are your system specs?

    -Can you start a game then press ALT+CTRL+DEL > Select Task Manager > Press 'More Details' > Press performance > What does the RAM, CPU,               Ethernet & HDD say? 

    ---------------------------------------------

    Thank-you

    Killerwhal812

    Operative

    Please give me XP if I helped

    Please mark as soloution if I solved the problem

    I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM 

    MY VIEWS ARE MY SOLE OPINION AND NOT EAs

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Hi there killerwhalsam

    -Im using windows 8.1 at the moment just recently updated.

    - system specs are as followed (AMD A10 - 4600M APU with Radeon HD graphics card 2.30 GHz, 8GB RAM, 64 bit OS)

    - I managed to get test range open and the CPU = 68.3%, Memory = 1,362.4MB, Disk = 0.1MB and Network = 0Mbps 

  • killerwhalsam's avatar
    killerwhalsam
    11 years ago

    Hey PCGunner, Sorry to ask you to do this but,

    -Repair Game - 

    To use Repair Install for your game:

    1. Go to My Games in Origin
    2. Right-click the game image
    3. Select "Repair Install"

    -Ping EASO.EA.COM via CMD - http://help.ea.com/uk/article/how-to-perform-a-server-ping-or-traceroute/

    -Ping with UOTrace - http://help.ea.com/uk/article/how-to-uo-trace/

    -DXDiag -  http://help.ea.com/uk/article/how-to-gather-dxdiag-information/]

    Upload the results to here or PM me them if you would feel more comfortable with that.

    ---------------------------------------------

    Thank-you

    Killerwhal812

    Operative

    Please give me XP if I helped

    Please mark as soloution if I solved the problem

    I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM 

    MY VIEWS ARE MY SOLE OPINION AND NOT EAs

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I have repair installed the game.

    My ping is very high at home right now but it the game was not working at a friends house either when i tried earlier today.

    here is what came up in cmd promt anyway 

    "minimum = 2247, Maximum = 2805 and average = 2465"

    the link to diagnostics was not found.

  • killerwhalsam's avatar
    killerwhalsam
    11 years ago
    @pcgunners27 wrote:

    the link to diagnostics was not found.


    TRY THIS http://help.ea.com/uk/article/how-to-gather-dxdiag-information/

    -----------------------------------------------------------------------------------------------------------

    Also was the problem EXACTLY the same at your freinds? 

     - Is this on your account or his?

     - Is his account working?

    ---------------------------------------------

    Thank-you

    Killerwhal812

    Operative

    Please give me XP if I helped

    Please mark as soloution if I solved the problem

    I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM 

    MY VIEWS ARE MY SOLE OPINION AND NOT EAs

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    Problem was identical at his house. Was using my pc and my account.
  • killerwhalsam's avatar
    killerwhalsam
    11 years ago

    Can you try someone using a different account on your PCor you use your account on someone elses PC just so I cab definetly rule out an account error.

    ---------------------------------------------

    Thank-you

    Killerwhal812

    Operative

    Please give me XP if I helped

    Please mark as soloution if I solved the problem

    I DO NOT WORK FOR EA | DO NOT SHARE EA ACCOUNT INFO ON THE FORUM 

    MY VIEWS ARE MY SOLE OPINION AND NOT EAs

  • ragnarok013's avatar
    ragnarok013
    Hero+
    11 years ago
    PCgunners have you tried running BF4 in Win7 compatibility mode? Have you scanned your windows installation for errors?

    Here's a walk through on how to use the windows file checker from another poster:

    This next part works in all windows O/S vista win 7,8 and 8.1 windows system file checker

    ...... sfc /scannow ..... ever hear of it if not your going to love this .... it will inspect all the important windows files as well as the windows DLL files. If windows system file checker finds any issues with the windows files and windows DLL files it will replace them. This little tool as well as the event viewer saved me and fully helped me fix my BF4 issues as well as saved my .... many a format since I found it. This is the best toy they ever put in windows :]


    1 - Open administrator command prompt and close web pages and programs like origin

    2 - Type or copy and paste in sfc /scannow and hit enter, This takes 5 min to 15 min SSD vs HD

    3 - This can go one of a few ways ..... no errors ... it fixed some errors ..... could not fix all errors...... does not finish checking and errors out ....... and the last one could not fix errors at all :/

    4 -After its done reboot and do it again even if you had no errors the first time or had errors, could not fix ... run sfc /scannow again and when its done a second time reboot. You need to do this a and get no errors 2 x in a row ...

    5- So if you ran it 2x and no errors your safe you can stop now for now lol, If you had errors first time but not the second then run sfc /scannow again and when its done reboot. You need to get could not find any errors 2 x to be safe. If it still finds errors try and run it a few more times until it finds no errors 2x AND ALWAYS REBOOT BETWEEN RUNNING sfc /scannow

    6 - If you get a message indicating that it can not be repaired and you ran sfc /scannow 2X in a row on win vista or 7 mm you need a format :/ But after format and all updates are done run sfc /scannow to make sure your windows is stable same deal 2x error free reboot between, then If your O/S is Win8 or Win 8,1 then you can run this next command / line in administrator command prompt. Sadly this does not work for win vista or 7 :/ It will restore the health of your PC and you dont lose anything

    dism.exe /online /cleanup-image /restorehealth <------- ONLY works for windows 8 and 8.1

    7 - When its done reboot

Recent Discussions