Origin account hacked and new security question in russian!

I have this same exact problem but at the end of the 4 step process there is no option to 'Ask for a callback" ... all I can see is a half cut off 'Back' option. I would like to change my name back to jpmwolf91 as soon as possible.. yochelyoyoyoyo doesn't sit too well with me.

Here is what I see after the 4 step ticket process. http://i.imgur.com/eKTfJLO.png

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@jpmwolf91 wrote:

I have this same exact problem but at the end of the 4 step process there is no option to 'Ask for a callback" ... all I can see is a half cut off 'Back' option. I would like to change my name back to jpmwolf91 as soon as possible.. yochelyoyoyoyo doesn't sit too well with me.

Here is what I see after the 4 step ticket process. http://i.imgur.com/eKTfJLO.png

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Hi @jpmwolf91

1) Go to http://help.ea.com/en/contact-us/new/
2) Select a game or product and select your platforms (Mac or PC)
3)Select a Topic (Some topics do not support the option "Live Chat". If you select "Account Management" option "Live Chat" will be available. If you select a "Account Security" option "Live Chat" will not be available.).
Also, I advise you prepare all information about your Account.

I was able to get around the security question when this happened to me by using a method I found in a YouTube video. Can't post the url because this iPad will only open the YouTube app, but you can search "how to bypass and reset security question in Origin" and the video should come up. I know it looks a little fishy but it actually works. I was able to reset my security question and thus change the account info that the hacker had altered. Mostly, at least... It still won't let me change my date of birth for some reason, but whatever. The important thing is that my account is now back in my control and I didn't have to go through the fuss of contacting EA support. 

Seems they've patched that so that method requires answering a security question as well. Weird how their making their methods more secure is making it impossible for me to recover my account.

There is NO chat line. Wtf is this???

Thank you for this tip! Managed to change it back within minutes. Couldn't be bothered to talk to the support, I just wanted email or live chat.

Hi, I have the same problem.. I did all the steps, except choosing my country, Im from Chile, its not on the list. But I still have the problem... pls help.

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@mr_forow wrote:

Hi, I have the same problem.. I did all the steps, except choosing my country, Im from Chile, its not on the list. But I still have the problem... pls help.

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@mr_forow Please check this link to find various options to contact EA support: How to contact EA support

If you would like to contact via Live Chat, make sure you selected US flag and click on Contact US button. Then select your platform, game (in your case it's Origin) and select a topic: Manage My Account, then select an issue: Can't login. After, you should get Live Chat option so just enter a Subject and click on Chat Now. If you have difficulties with getting Live Chat, please check my link where you can find an additional information.

When I went to live chat, the operator asked for my email address.  Then, the operator asked for the password to my email. Needless to say, I terninated the conversation. I am now looking to delete my accounts.