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Anonymous's avatar
Anonymous
9 years ago
Solved

Origin causing restarts?

When trying to load up Battlefield 4, my computer will restart every single time. No BSOD, it just straight reboots. I have a similar problem (on my wife's Origin account, Same computer.) with the...
battlefield 4
  • Anonymous's avatar
    Anonymous
    9 years ago

    OK, I fixed it. I swapped out my power supply and it's all good. I've started BF4 for the past couple of days and played the Sims 4 for a few hours without issue.

    I visually checked all of my power supply plugs and reseated them before replacing the unit. It all looked good, so I guess it's something internal.

    I had a 700 watt power supply, but my computer only requires a 400W, so I swapped it with a 500W I had laying around.

    Here's a power supply calculator EA provided me with if anybody sees this later and decides to swap their power supply like I did. http://outervision.com/power-supply-calculator

2042isNotBF's avatar
2042isNotBF
9 years ago

@420noscope510 mm ok just to rule it out lets make sure windows is not making the problem and did you find much dust in the PC? If you did then blow it out again and get every fan etc make sure it is as clean as can be with power pulled from PC.

EDIT.... Sorry just thinking on your issue as well as just to be safe make sure all this is up to date on your PC go to the source for the last update never ever from the game...

Latest version of DirectX see this page
http://www.microsoft.com/en-ca/download/confirmation.aspx?id=35

Reinstall Microsoft C++ For my game PC's I install both x64 and x86 as it does not hurt the PC

NOTE>>> you need to select the x64 or the x86 file depending on what architecture your computer has. To find this out, Click Start, right click on "Computer" and select "Properties". Under system type is should say "32-Bit Operating System" or "64-bit Operating System". If 32-bit operating system, download the x86 file, and if 64-bit download the x64 file.
http://www.microsoft.com/en-US/download/details.aspx?id=40784

Update your Microsoft .NET framework.
http://www.microsoft.com/en-ca/download/details.aspx?id=30653

Adobe Flash Player update
http://get.adobe.com/flashplayer/

Go to Punk Buster site
http://www.punkbuster.com/index.php?page=pbsetup.php

1- Download PB then extract files to your desktop.
2- Open Punk Buster folder.
3- Click on the PB setup and it will open.
4-Add your BF4 game to punk buster its at the top of Punk Buster.
5-Then update punk buster again at the top of Punk Buster.

Reboot PC 

Test your windows for errors as a clean windows install does not always make a stable windows.

NOTE: Running SFC does not guarantee the crash will not happen, but it will ensure it is not because a windows Dll or file is corrupted in windows.

This works in all windows O/S vista Win7, Win8 , Win8.1 and win 10 windows system file checker :] Copy and past this to note pad and put it on your desktop. As open programs can give you errors when you run this.

sfc /scannow, ever hear of it if not your going to love this, it will inspect all the important windows files as well as the windows DLL files. If windows system file checker finds any issues with the windows files and windows DLL files it will replace them / try to fix them. 


-For win7 go to start/ bottom left screen / windows globe .. Right click in search type cmd and right click cmd pick run as administrator.
-For win 8.1 right mouse click start bottom left of screen / windows box and pick command prompt administrator.

1-Open administrator command prompt and close web pages and programs like Origin, Steam etc.

2-Type or copy and paste in sfc /scannow and hit enter, This takes 5 min to 15 min SSD vs HD

3-This can go one of a few ways ..... no errors ... it fixed some errors ..... could not fix all errors...... does not finish checking and errors out ....... and the last one could not fix errors at all :/

4-After its done REBOOT PC and Run sfc /scannow again even if you had no errors the first time or had errors, could not fix run sfc /scannow again and when its done a second time reboot. You need to do this a and get no errors 2 x in a row ...

5-So if you ran it 2x and no errors your safe you can stop. If you had errors first time but not the second then run sfc /scannow again and when its done reboot. You need to get could not find any errors 2 x to be safe. If it still finds errors try and run it a few more times until it finds no errors 2x AND ALWAYS REBOOT BETWEEN RUNNING sfc /scannow

6-If you get a message indicating that it can not be repaired and you ran sfc /scannow more then 3x in a row on win vista or 7 mm you need a format or try repair win 7 :/ But after format or repair and all updates are done run sfc /scannow to make sure your windows is stable same deal 2x error free reboot between them.


Anonymous's avatar
Anonymous
9 years ago

Cleaned out all dust

direct x is up to date per the installer, C++ reinstalled, .net framework installed, flash installed, punkbuster installed

ran sfc /scannow, no errors, rebooted, ran again, no errors

ran BF4 and same crash

:-(

  • 2042isNotBF's avatar
    2042isNotBF
    9 years ago

    @420noscope510 What has me worried is you did a clean install of windows with no issues when you did windows scan. And you still have same issue with origin so I keep going back to overheating or a hardware frailer inside the PC is starting :/ Most times but not always you get a BSOD when hardware inside the PC is going to fail. At this point I would download a program like HWMoniter  to see how the temps are inside the PC I use this program on my own PC's http://www.cpuid.com/softwares/hwmonitor.html And it helped me find out I had a video card about to fail.  As your PC just reboots when being in Origin game I am still worried on over heating in the PC as this is a sign of overheating or some type of conflict going on.

    Origin games use more resources then steam games lets say so I think this is why you get the crash with the origin games but I could also be wrong. So this is why I think the next step is to monitor the temps in the PC if nothing else just to rule out overheating and hardware is going to fail. 

    I am not sure it can help but you could try just to rule it out just reinstall origin and NOT your games. But still monitor temps inside the PC to rule out hardware. Sadly at this point its just testing to try to pin point what is going on :[ Also give this link a read it may help you as well  it would be nice if it was just some type of conflict and not something inside a pc and sadly just now we look at everything to try and find out what is going on :/ 

    http://www.howtogeek.com/174068/how-to-identify-which-hardware-component-is-failing-in-your-computer/ .....

    Go download the free version of CC cleaner..

    https://www.piriform.com/ccleaner

    Install CC Cleaner

    Now use it to clean the registry, reboot PC and check the registry one last time for any issues. If it finds any repeat steps until it finds none.

    Reboot PC 

    Next...

    Origin Download the latest here: http://origin.com/download

    Uninstall Origin NOT your games just origin...

    1. Uninstall Origin completely from Windows Control Panel.
    2. Reboot your PC. This is important to clear out any lingering registry files or directories.
    3. Download the latest Origin here: http://origin.com/download
    4.Run CC Cleaner on registry to be sure old Origin files are cleaned out If none go to next step if some Reboot PC and repeat steps until none.
    5. Install Origin You should not be prompted to update.

    Then test BF4 post back let me know how it goes and I will think on this more and try to help you find the fix for you.



    • Anonymous's avatar
      Anonymous
      9 years ago

      I don't know why Origin has to be so picky. It's been a weird program as long as I've used it. 

      If this is a hardware problem, I'm pretty much down to something funky going on with my power supply. I have to look to see how/if I can check that without replacing it.

      I know I'm not the only person with this problem and Origin, but nobody has a fix!

      I've been talking with Origin support for the past month under my wife's account, and have gotten literally no where. Not that they haven't been trying, they just can't seem to point to a solution. 

      The latest they told me is that rsautoup_.exe from Rsupport RSAutoUp Application is causing the crash. As far as I can tell, this has never been on my computer. Not in any folders, not in a process, not through a search. No where.

      I'm fairly convinced, since everything else on my computer works fine, that this isn't a computer problem, it's an Origin problem. 

      • 2042isNotBF's avatar
        2042isNotBF
        9 years ago

        @420noscope510  When I had a power supply go on one of my PC's it was giving a BSOD once in a few and your correct it could very well be a origin issue as it cant be fully ruled out yet. They fully mucked up Origin more so in last bit with the new origin :[ Fully a step backwards in some areas of it :/  Its just for a PC to reboot on its own points more to heat in the PC or something starting to fail in the PC but at this point we cant say yes or no on anything yet. Not a easy issue to pin point or fix so we keep at it.

        - What we do know at this point and correct me if I am wrong ....

        windows is stable, updates are done , No dust in PC , PC Only does this when in Origin games , Does not lose internet PC just reboots but only when in origin game 

        How are the temps in the PC?  Edit... And did you try to reinstall Origin only not your games and run CC cleaner on the registry ? 

        As for  rsautoup_.exe from Rsupport RSAutoUp Application I did a fast google and found this below so have a good hard look in c:\windows\system32 folder and see if you can see it in this folder at all. But be very very careful not to muck up your windows. No idea what you use for a virus scan but you can try Norton trial for free to scan your PC to help rule out a Bug on the PC doing this. I have seen  malware hide so well on a PC it is still on a PC after a format and makes me miss the dos format days as you cold kill a bug on a PC after a few dos formats lol.

        Some malware often camouflage themselves and be disguised as rsautoup_.exe in c:\windows or c:\windows\system32 folder. So you need to check the rsautoup_.exe process on your pc to find out if it's there.

        I would not remove anything on your own as it could muck up your windows let Norton scan the PC and deal with it ....

        https://ca.norton.com/downloads

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