Forum Discussion

Anonymous's avatar
Anonymous
10 years ago

Origin.exe - Bad Image+One of the game files is corrupted. Please repair install

So I have been struggling for months now and battling with a badimage error with a code of 0xc000012 and I have spoken to far too many people for a solution all completely usesless. I have been told to do this 'windows clean up' or this 'Visual C++ newest update'. To be frank, I am fuming at the fact that no one can help and EA/Origin has done buger all to fix it or even help me as far as I can see. Anyways,
The problem started after a little while of enjoying some battlefield 4 on origin, happy days. Then one day i go on to play and an error pops up saying bad image and some other stuff that i cant remeber. (error code 0xc00012). I could still play but it was a pain in the *. Also at this time origin kept requiring a sync every time I loaded it which really confused me. By the way this is PC BUT i do have an xbox version which doesn’t have any problems(if that helps). SOOOOOOOOO after a long time researching and rubbing a cheese grater against my head i decide i would try to reinstall it. Which deletes my game and still gives me the errors after. so i reset to a date and it still gave me the error but not my games. Wonderfull. Well here i am now i tryed to uninstall me game AGAIN but now it is saying 'one of my files is corrupted. please repair install' so i have to fix what i am about to delete….what???

As you may have gathered i am not very good with PCs if you tell me my drivers are bad or something i will be a little confused and you would have to spell out EVERYTHING. i havent had this computer long so I don’t think it’s the PC.

I am increadibly desperate for help and would love for both problems (mainly the install repair AND THEN the bad image) to be solved. If you do know what is wrong you will have to talk me through on how to do these steps.

Thank you, Monks (Matthew)

14 Replies

  • @monks_reed So lets try this or did you try this already...

    EDIT... will it allow you to update BF4 or is it the same as repair game :/ 

    Re- install origin only not your game just origin.

    1. Uninstall Origin completely from Windows Control Panel.
    2. Reboot your PC. This is important to clear out any lingering registry files or directories.
    3. Download the latest Origin here: http://origin.com/download
    4. Install Origin when done reboot PC 

    After reboot then try to run repair game and or UPdate / update is in same spot as repair game.

  • Anonymous's avatar
    Anonymous
    10 years ago

    @2042isNotBF

    I have done this already mate.

    How do i reach these messages?

  • @monks_reed 🙂 Look up top right see your name click on down arrow / tab by it and go to / pick  inboox 😉 And no worries I was the same when I first came to this site lol.

    EDIT... So give this a try after talking this is what I was thinking of .....

    If Origin does not have anything in the My Games list (or other sections), then a file in your cache folder may be corrupted. Clearing your data cache should correct the issue and allow Origin to redownload default files and information.


    How to clear your Origin data cache

    Note: This will temporarily remove any downloaded material from your Origin cache. The material will be redownloaded when you start Origin again, but if you want to back it up, we have provided steps to do so. You may wish to back up rather than redownload if your Internet connection is slow or limited in some way.

    - Completely exit Origin by clicking File > Exit.

    -On your computer, navigate to the following directory: C:\ProgramData\Electronic Arts\Origin

    -If you have previously downloaded material that you would like to back up:
    1- Right-click the cache folder and choose Rename.
    2- Rename this folder to something like cache.BAK.

    -If you do not want to back up your files:
    1- Right-click the cache folder and choose Delete.
    2- A "Confirm Key Delete" window will appear. Choose Yes.

    -Restart Origin and log in. If the game materials repopulate the main view screen, then the issue is likely resolved.

    -To restore any material you chose to back up:
    1- Completely exit Origin by clicking File > Exit.
    2- On your computer, navigate to the following directory: C:\ProgramData\Electronic Arts\Origin\cache
    There will be a folder with a long string for a name (such as {9C54E810EE0D968BD7C554A06864A495}).
    3- Go back to the renamed/backed up cache folder and access the folder with the same alphanumeric name. Move the contents of the backup folder to the newly created cache folder.
    Your prior material should now be available when you restart Origin.

    NOTE- If an issue persists, you may need to clear this cache folder and redownload any material again.

    Source : http://help.ea.com/en/article/origin-my-games-list-is-blank/

About Battlefield Franchise Discussion

Discuss the Battlefield games in this community forum.133,587 PostsLatest Activity: 42 minutes ago