Origin fails to launch the game beyond a cloud sync

Hello @Cantoris 

Can you try to perform the Clean Boot, and then try to run the game? Flush your DNS cache? Are you running Origin as an administrator?

Hello @EA_Archi

Thanks for your reply.

I have tried running Origin as Admin to no avail.  I flushed my DNS cache and released/renewed the IP, though deliberately did not touch the Winsock Catalog as I don't want to risk upsetting my wireless card.  Since that did not help, I disabled everything non-MS in Services and everything in Startup except for three bits relating to my soundcard and wireless adapter and also Origin's two services.  BF1 still behaved the same.

Earlier, I had also tried using msconfig's Diagnostic Startup.  That left me with a logon screen with no accounts to click on!  It took some fighting to get it into Safe Mode to get the boot back to Normal.

Thanks again for your help.

A little more info from some logs I've found.

"C:\ProgramData\Origin\Logs\bf1_1026023_OnlineActivation_Log.html" shows "License signature is good." ever since the first initial blocked attempt.

"C:\ProgramData\Origin\Logs\IGO_Log.bf1_10716.txt" has some errors in so I've attached it.

Hope that's helpful.

@Cantoris

This is a fairly random question but are you running the stock BIOS for the motherboard or have you updated it from stock?

- try to disable any non Windows and Realtek Audio Software like DFX Speakers, "What U Hear", Creative SB X-Fi, etc...

- run Origin as Admin, try to play

and In command prompt running with Admin rights enter a commands then attach to a message list.txt file from root folder of С:\ drive
set > C:\list.txt
tasklist /v >> C:\list.txt

Sorry for the delay in replying.  Thanks for your comments.

My BIOS is stock and the system is not overclocked.

I killed as many non-OS running tasks and services as I could and disabled the Realtek and DFX audio devices.  Still no joy.  The tasklist from that time is attached along with my environment variables.  Note that my Origin game library is on D:\

I also tried uninstalling HitmanPro.Alert as I suspected it could be the cause given its nature, but to no avail.

@Cantoris

I see u use both, and BitDefender and Windows Defender. So, u should deactivate/disable/uninstall one of it and use only one antivirus.

Also, add games folder to exclusion list of Windows Defender or BitDefender.

Also try kill process CTxfispi.exe, or disable related programs like SPI (Creative X-Fi Module), Creative Audio.

Hi,

Windows Defender is just in the Periodic Scanning mode that is part of Windows 10.  I am not using two full antivirus installs.

I tried adding an exclusion for BitDefender but it didn't help.  I've also previously tried it with BitDefender's On-Access scanning disabled.

I've also tried killing the Creative Labs processes (one it wouldn't let me stop) but that didn't help.  Given that they are part of my soundcard's drivers, I wouldn't be wanting to have to kill them anyway before running a game!

My Steam list currently has 121 installed games in and my Origin one has 11 and I've had not problems with launching any other game, so this is proving really odd.

Thanks for sticking with me.

hm////

try to close Origin, delete folders:
C:\ProgramData\Origin\
C:\Users\[UserName]\AppData\Local\Origin\
C:\Users\[UserName]\AppData\Roaming\Origin\
C:\ProgramData\Electronic Arts\EA Services\License\

- run Origin as Admin and try to run a game

let see the Origin's logs:

- close Origin

- delete all content in c:\ProgramData\Origin\Logs\

- run Origin as Admin and try to run a game several time

- then attach this files from folder above: Client_Log.txt, Bootstrapper_Log.txt,

Many thanks for the reply.

I deleted all those folders (temporarily stopping the Web Helper service as required) and when I relaunched Origin it verified all my game files.  No change with BF1 unfortunately.

I then deleted the logs folder and tried running again a few times.  Here are the logs as requested.

Thanks for looking!