Origin Help (Downloading BF3)
I recently purchased battlefield 3 premium edition because I saw it on sale. I got the confirmation email, and went over to download ypur origin client. After doing this I noticed, BF3 was not in my games list. After several hours of searching the web, I found no soloution, only people reccomending contacting EA. So I went back to my confirmation email, checked the instructions and became more worried. These instructions make no sense!
[LOOKING UP YOUR ORDER
1.Go to http://store.origin.com and click on the Customer Service link. You may also find other helpful information on this page.
2. Look up your order either through “View recent order history and purchase details” link at the top of the page.
DOWNLOADABLE PRODUCTS
Downloadable products may be accessed by looking up your order. When the order summary appears, click on the Download link next to the product name.
PREORDER PRODUCTS
Orders placed for items not yet available will be fulfilled on the product launch date. For downloadable products, a download icon will appear on the product launch date.]
As you can tell, it directs me to http://store.origin.com and when there, I am to go to customer service (where you only get simple FAQ, no looking up orders stuff) underneath the link to customer service there is, however, a "order history link" clicking this shows me my Battlefield 3 purchase as succesful, but gives me no chance to download, activate or do anything of the sort. I am really confused, and if someon could help me out just by letting me know what to do after you purchase a game on origin that would help.. Anyways, it goes on. Further down in the email, I get this
[Product Instructions:
1. If you do not currently have Origin, download it here.
http://www.origin.com/download
2. Click on the below activate link(s) to activate online access for games.
2. Click on the below download links to download the games.]
This is what confuses me the most. It says to click the below links to activate download and online acces. THERE ARE NO LINKS BELOW! It is ridiculous! What do I do!
Cheers.
To contact EA directly go to https://help.ea.com/contact-us
You have to fill out product, category and platform first, and if you pick United States as country you will be able to start a live chat.Also, try the things in this link: https://help.ea.com/article/purchased-download-not-visible-in-origin
Remember to accept the solution if it's correct and press the XP button if somebody helped.
Cheers
-Carbonic