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TheRavenWolf123's avatar
5 years ago

Origin Says BF4 is Uninstalled

So I bought the game through Steam awhile ago, but now I decided to play it and every time I try, it launches perfectly on Steam, but the Origin gives me an error and closes the process before to game can launch. Origin didn't detect the game when I installed and even when I hit the "Download" button on Origin it tries to launch the game through Steam. Please help, I've been trying to fix the issue for days and I can refund the game, so I've lost money here. (And yes, my Steam and Origin are linked, and yes, I've tried uninstalling Origin, Steam, and the game, but none of this works)

3 Replies

  • @TheRavenWolf1234  Hey,

    Please try the following:

    1) Uninstall Battlefield 4 via Control Panel on your PC. Make sure Battlefield 4 folder is deleted in: Steam>> steamapps>>common folder.

    2) Next, you will need to uninstall Origin and its cache, please follow these steps:

    Spoiler

    Important! You need to fully close Origin before you uninstall it.

    1. Quit out of the Origin client.
    2. Open up Task Manager on your computer. To do that, press your CTRL + ALT + Delete buttons all at the same time, then click Task Manager.
    3. In the Processes tab, check to see if there are any Origin processes still running. They would be called OriginWebHelperService or OriginClientService.
    4. End any of the still-running Origin processes you see. This will make sure Origin is fully closed.

    Now you can follow these steps to uninstall Origin:

    First, remove the Origin client files:

    1. Select Computer from the Start menu.
    2. Select the C: drive.
    3. Select the Program Files folder. On 64-bit systems it’s called Program Files (x86).
    4. Right-click the Origin folder and select Delete.

    Next, back up your Windows registry:

    1. Hold down the Windows key and press R.
    2. Type regedit at the Run command and select OK.
    3. Select File.
    4. Select Export.
    5. Under Export Range, select All.
    6. Choose a location and name for the backup file, then select Save.

    Third, remove your Origin registry keys:

    1. From regedit, expand the HKEY_LOCAL_MACHINE folder.
    2. Expand the SOFTWARE folder.
    3. Expand the Wow6432node folder.
      • You might see multiple Wow6432node folders; find the one with an Origin folder in it.
    4. Right-click the Origin folder and select Delete.
    5. Expand the Microsoft folder.
    6. Expand the Windows folder.
    7. Expand the CurrentVersion folder.
    8. Expand the Uninstall folder.
    9. Right-click the Origin folder and select Delete.

    Last, remove your Origin program cache:

    1. Select Computer from the Start menu.
    2. Select the C: drive.
    3. Select the ProgramData folder.
    4. If this folder doesn’t appear, press Alt, select Tools > Folder Options > View, then check Show hidden files, folders, and drives.
    5. Right-click the Origin folder and select Delete.

    Completing these steps should completely remove the Origin client from your system.

     3) Now go to C:\ProgramData\Electronic Arts\EA Services\License and delete all files there.

     4) After that, reboot your PC.

    Now, you can install the game again through Steam. Make sure you did the above step by step.

  • Didn't work. Followed the instruction to the goddamned letter. Still the same issue.

  • INicexixI's avatar
    INicexixI
    5 years ago

    Hey @TheRavenWolf1234 

    Try this:

    - Ensure that your Firewall and/or Antivirus are not blocking the connection.The easiest way would be adding an exception for the Origin Client.

    - Make sure your internet connection is not running through a proxy.Go to Internet Options in Control Panel > check the Connections tab and make sure the proxy server is not checked. Check the internet settings again after giving restart the PC.

    - Clear Origin cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    - Restart your PC.

    - You need to perform a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ 

    - Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

    - Now go in Origin / MyGames tab,right click on game icon select Repair Game and then Check for Updates!


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