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Khaostar's avatar
Khaostar
12 years ago

Packet loss... Unplayable

Hi, I just want to know if you have any information about packet loss in game ? Since a month or so I can't play BF4 cause of packet loss. This is simply unplayable. The only way to play is to join ...
battlefield 4
Anonymous's avatar
Anonymous
12 years ago

Okay thanks for your information. It is hard to say, could you tell us your modem hardware, internet card and ISP anyway?

It would be great if you could perform an "UO trace" and send me these data in AHQ as a PM: http://help.ea.com/en/article/how-to-uo-trace/

This should help us to investigate your issue.

Cheers

Basti

Khaostar's avatar
Khaostar
12 years ago

Hi,

Sorry for late answer. I forgot to activate the "email me when someone replies" so I didn't received any notification. My bad.

So, here are my Spec :

Modem : Motorola SB5101N

Card : ASUS M5A99X Evo R2.0

ISP : B2B2C inc. (Vidéotron Reseller)

Router : D-Link DIR-615 (actually plugged, but nothing change if I unplug it and connect my computer directly to the modem)

Also, here is the UO trace file you asked for :  https://drive.google.com/file/d/0By12S36h54zYOW1qeWFpVTVqNkE/edit?usp=sharing

Thanks for your support!

  • fausto412's avatar
    fausto412
    12 years ago

    So you sent the file, did they help you any?

    • Khaostar's avatar
      Khaostar
      12 years ago

      Not yet.

      • Anonymous's avatar
        Anonymous
        12 years ago

        Thanks for providing us your UO trace data. I will forward this to our experts and I keep you updated as soon as I know more. 

         

        Cheers

        Basti

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