Pre-order Battlefield 4 Premium

I did pre-order on September 9 Battlefield 4 Premium with existing game Battlefield 4 Exclusive Digital Edition but I was never given the status of Premium . Then came a letter :

With your purchase of a problem .

Looks like there was a method of payment , which is why the order can not be executed.

Next steps:

1. Visit the Origin store and find the product that is listed below.
2 . Check the information on the method of payment or choose another payment method.
3 . Re- order it . (You do not have to pay a second time. )

Thank you for shopping at Origin.

Order Number: 1216143423
Order date: 14.09.2013

Status Battlefield 4 ™ Premium
PC - digital download
1 499,00 rub.
Go to : 1

You can check the status at any time at www.origin.com / account.

Have a question? Support Origin is available around the clock.

I did everything according to the instructions but once it comes to the payment of writing that is not enough money in the account even though the letter stated that the second time I will not have to pay . What to do?