pre-ordered Battlefield 4, where is my premium?

same but i have premium to my name and i din't have any battlepacks in ps3 for PREMIUM

YOU MUST FIX IT EA  OR STOP CHEATING

The expansion map, China Rising is not available yet. 

what does that even mean. 

i am talking about it not seeing my account as premium, which the page says will grant me when the game is launched. now where is it. 

i beg to differ. if that's the case, it's grossly misleading, and i sure will be filing a claim with consumer protection agency. 

i know i am not the only one who is midlead by this claim. in fact, all my buddies on my go-to gaming forum all pre-ordered the game thinkig it grants use the Premium after launch. 

EA defiintely did not make it clear to consumers at the purchase offer page, nor CLEARLY differentiate the difference between an Premium Account VS a Premium Pack. had i known there was a difference, a such BIG difference, i would've never pre-ordered the game. and that's coming from someone who never pre-order any games at all. 

i wager anyone who could find the original pre sale promotion page that it DID NOT clearly state the difference between a pack and an account. consider the history of the franchise, that the word "premium" coming from its predecessor only had one meaning, and NOT two. 

Since your question was about the absence of your

premium account I suggest you contact a game advisor

to assist you on this matter. This is something we cannot

help you with any further here on the Answer HQ.

To contact a game advisor go to

https://help.ea.com/en/contact-us/ask

* Fill in "account" in the search bar
* hit find solutions
* Then select product in the first selecting bar, account management in the second and select your platform in the last bar.
* Hit find solutions.

Now you will be given multiple solutions to your problem. To contact support you need to click "I still need help".

Now you have the opportunity to start a chat session or contact them by e-mail.