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Anonymous's avatar
Anonymous
12 years ago
Solved

pre-ordered Battlefield 4, where is my premium?

 nevermind all the crashes i've been getting with the final release of the initial launch. According to this page back in april, when i pre-ordered the game, it clearly said that pre-ordering the sta...
battlefield 4
  • Anonymous's avatar
    Anonymous
    12 years ago

    Premium is not part of pre-ordering.

    The pre-order contents are clearly listed when clicking on the link mentioned:

    https://help.ea.com/article/battlefield-4-pre-order-overview#5

    On this page it reads:

    "Pre-ordering the Standard Edition will grant you a Premium Expansion pack once it becomes available after the Battlefield 4 launch"

    1 premium expansion pack is not same as a $49 premium account

    With the Digital Deluxe:

    " ......comes with all content associated with the Standard Edition plus a Gold Battlepack and Exclusive Beta Access.........."

Anonymous's avatar
Anonymous
12 years ago

The expansion map, China Rising is not available yet. 

Anonymous's avatar
Anonymous
12 years ago

what does that even mean. 

i am talking about it not seeing my account as premium, which the page says will grant me when the game is launched. now where is it. 

  • Anonymous's avatar
    Anonymous
    12 years ago

    Premium is not part of pre-ordering.

    The pre-order contents are clearly listed when clicking on the link mentioned:

    https://help.ea.com/article/battlefield-4-pre-order-overview#5

    On this page it reads:

    "Pre-ordering the Standard Edition will grant you a Premium Expansion pack once it becomes available after the Battlefield 4 launch"

    1 premium expansion pack is not same as a $49 premium account

    With the Digital Deluxe:

    " ......comes with all content associated with the Standard Edition plus a Gold Battlepack and Exclusive Beta Access.........."

    • Anonymous's avatar
      Anonymous
      12 years ago

      i beg to differ. if that's the case, it's grossly misleading, and i sure will be filing a claim with consumer protection agency. 

      i know i am not the only one who is midlead by this claim. in fact, all my buddies on my go-to gaming forum all pre-ordered the game thinkig it grants use the Premium after launch. 

      EA defiintely did not make it clear to consumers at the purchase offer page, nor CLEARLY differentiate the difference between an Premium Account VS a Premium Pack. had i known there was a difference, a such BIG difference, i would've never pre-ordered the game. and that's coming from someone who never pre-order any games at all. 

      i wager anyone who could find the original pre sale promotion page that it DID NOT clearly state the difference between a pack and an account. consider the history of the franchise, that the word "premium" coming from its predecessor only had one meaning, and NOT two. 

      • Anonymous's avatar
        Anonymous
        12 years ago

        Since your question was about the absence of your

        premium account I suggest you contact a game advisor

        to assist you on this matter. This is something we cannot

        help you with any further here on the Answer HQ.

        To contact a game advisor go to

        https://help.ea.com/en/contact-us/ask

        * Fill in "account" in the search bar
        * hit find solutions
        * Then select product in the first selecting bar, account management in the second and select your platform in the last bar.
        * Hit find solutions.

        Now you will be given multiple solutions to your problem. To contact support you need to click "I still need help".

        Now you have the opportunity to start a chat session or contact them by e-mail.

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