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NateSyrup's avatar
NateSyrup
3 years ago
Solved

product key

When I launch battlefield 1 it claims it cannot verify I own it. It ask me to provide the product key which I do not have nor have ever seen before. I'm also using the account I purchased the game wi...
battlefield 1
  • NateSyrup's avatar
    NateSyrup
    3 years ago

    For some reason my game now launches completely fine? i went to check if if my problem kept happening and apparently its gone now. I'm not sure what happened maybe my account bugged or something. Not for sure but thank you

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @NateSyrup,

That is odd indeed.

Do you know if you have played the BF1 Trial in the past, by any chance?
  • NateSyrup's avatar
    NateSyrup
    3 years ago
    @EA_Leeuw No, I’ve never owned the trial I bought the game like 4 years ago when it came out. Recently whenever I launch it opens the product key activation prompt. I haven’t checked to see if any other games launch such as BF4 but I’m not sure why any of my games would do this since I bought it on the origin store and it’s in my purchase history as-well.
  • NateSyrup's avatar
    NateSyrup
    3 years ago

    For some reason my game now launches completely fine? i went to check if if my problem kept happening and apparently its gone now. I'm not sure what happened maybe my account bugged or something. Not for sure but thank you

    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      3 years ago
      Hey @NateSyrup,

      We didn't do anything on our side, at least nothing I can think of. So it could be a temporary network glitch that caused this issue for you, sadly that is very hard to determine. But I am glad to read that it works again!

      If the situation changes, please let us know!

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