Forum Discussion

Anonymous's avatar
Anonymous
12 years ago
Approved

[PS4] Artifacting/Pixelation Issues

First of all, I'm thoroughly enjoying the game, or at least I was. Playing both campaign and multiplayer, I'm getting white pixels across the screen.

http://s19.postimg.org/bonaciesz/1048392_10153753220870504_1801177184_o.jpg

I'm not sure whether its software related, and a future patch might clear it up, or whether its the GPU and I need to contact Sony about replacing the PS4. The issue has become progressively worse the longer I've played BF4. It does not, however, occur when playing FIFA 14, my other PS4 game.

I've uploaded an example to YouTube: http://www.youtube.com/watch?v=2eiF4ISg9gE&feature=youtu.be

Any help whatsoever would be gratefully received.

battlefield 4

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    12 years ago

    This is odd. Your PS4 may be faulty. Before coming to that conclusion you should try to be sure its not a bad cable etc.

    Try the following troubleshooting to eliminate certain things.

    • Uninstall and reinstall the game
    • Try a different HDMI cable.
    • Try playing on another TV, at your mates' house etc.
    • Try different display settings from the PS4 menus.
    • Are you using some adapter on the cable coming from the PS4?
  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Thanks for the reply, eabarry. I agree, it certainly is odd. I've run through the troubleshooting suggestions you made:

    • I've uninstalled the game three or four times now since the problem occurred. On each occasion, it made no difference to the issue itself.
    • Switched HDMI cables. No change. They run straight from the PS4 to the TV, so no adapter to worry about.
    • Fiddled with the display settings, taking it down to 1080i, 720p. Other than the resolution being lower, didn't have any affect.
    • Lastly, I tried the PS4 out on a different TV in the house today. Smaller TV, still full HD. Same issue. I also changed the display settings, but again, to no avail.

    This being the case, is the issue more likely to be a hardware fault than a software issue? If so, I'll contact Sony and request a replacement. I just wanted to cover all the bases first.

    Thanks, again.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    12 years ago

    It does at this point seem more likely to be a hardware issue. Do contact sony and follow any troubleshooting steps they may request you to perform.

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