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Anonymous's avatar
Anonymous
10 years ago

PunkBuster Not Installing

I have bought Battlefield 4 but I receive this message when I try to install the game

**ERROR: Failed to create PunkBuster service: Cannot create a file when that game file already existes.

Then...

Error: A redistributable package (PunkBuster) was not installed successfully. Setup cannot continue. (5)

This means that I can't even access the game.

At first I tried uninstalling and reinstalling the game, however, The game isn't installed so it cannot be uninstalled.

I also tried to find the PunkBuster file in the Origin folder but it was not there.

I then later uninstalled the PunkBuster file through the control panel but when I try to install the game I get the same error.

It also recreates the file "PunkService"

I finally tried downloading PunkService online and that made no difference either.

Id really appreciate some help, Id love to play the game I bought.

4 Replies

  • Do every step in this page to fix this problem http://help.ea.com/en/article/battlefield-4-punkbuster-troubleshooting/

     Also try this additional steps if the above does not work

    1. Open windows firewall
    2. click advanced settings( on the left) and then inbound (also left)
    3. Find PnkbstrA.exe and PnkbstrB.exe (if you have two of both, its fine)
    4. right click on each of them>properties>programs and services
    5. make sure that "all programs that meet the specifications" is checked
    6. then go to the "Advanced" tab and check all 3 boxes. Domain, Private and Public.
    7. REMEMBER TO DO THIS FOR ALL PnkBstr Files. then save and quit.
    8. Go to C:\Program Files (x86)\Origin Games\Battlefield 4 and delete "Pb" folder.
    9. go to these 2 links:

    http://websec.evenbalance.com/downloader/download.php?file=1

    http://www.evenbalance.com/downloads/pbsvc/pbsvc.exe

    1. download and install both
    2. Run Pbsetup.exe (the first link)
    3. add a game (eg. bf4)
    4. check for updates.

    If this helps,pleas click the white XP button and add some XP to me

    If this solves your question,click the green solution button and mark it as solution so it can help others with the same problem

  • l0lill0's avatar
    l0lill0
    5 years ago

    Thanks!! Really apreciated. That's the only solution that worked for me =)

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