"Random" BF4 Multiplayer Crashes Mid-Gameplay

@Grimm_XII Make sure all this is up to date on your PC please .....

Latest version of DirectX see this page
http://www.microsoft.com/en-ca/download/confirmation.aspx?id=35

Reinstall Microsoft C++ For my  PC's I install both x64 and x86 as it does not hurt the PC

NOTE>>> you need to select the x64 or the x86 file depending on what architecture your computer has. To find this out, Click Start, right click on "Computer" and select "Properties". Under system type is should say "32-Bit Operating System" or "64-bit Operating System". If 32-bit operating system, download the x86 file, and if 64-bit download the x64 file.
http://www.microsoft.com/en-US/download/details.aspx?id=40784

Update your Microsoft .NET framework.
http://www.microsoft.com/en-ca/download/details.aspx?id=30653

Adobe Flash Player update
http://get.adobe.com/flashplayer/

Go to Punk Buster site
http://www.punkbuster.com/index.php?page=pbsetup.php

1- Download PB then extract files to your desktop.
2- Open Punk Buster folder.
3- Click on the PB setup and it will open.
4-Add your BF4 game to punk buster its at the top of Punk Buster.
5-Then update punk buster again at the top of Punk Buster.

Reboot PC test BF4

Everything's updated, it just crashed again after rebooting PC after having redone the punkbuster thing. I don't know what to do.

Next lets rule out windows making this crash .....

Test your windows for errors as a clean windows install does not always make a stable windows.

NOTE: Running SFC does not guarantee the crash will not happen, but it will ensure it is not because a windows Dll or file is corrupted in windows.

This works in all windows O/S vista Win7, Win8 and Win8.1 and win10 windows system file checker :] Copy and past this to note pad and put it on your desktop. As open programs can give you errors when you run this.

sfc /scannow, ever hear of it if not your going to love this, it will inspect all the important windows files as well as the windows DLL files. If windows system file checker finds any issues with the windows files and windows DLL files it will replace them / try to fix them. This little tool as well as the event viewer on a PC saved me and fully helped me fix my BF4 issues as well as saved me many a format since I found it. This is the best toy they ever put in windows :womanvery-happy:

-For win7 go to start/ bottom left screen / windows globe .. Right click in search type cmd and right click cmd pick run as administrator.
-For win 8.1 right mouse click start bottom left of screen / windows box and pick command prompt administrator.

1-Open administrator command prompt and close web pages and programs like Origin, Steam etc.

2-Type or copy and paste in sfc /scannow and hit enter, This takes 5 min to 15 min SSD vs HD

3-This can go one of a few ways ..... no errors ... it fixed some errors ..... could not fix all errors...... does not finish checking and errors out ....... and the last one could not fix errors at all :/

4-After its done REBOOT PC and Run sfc /scannow again even if you had no errors the first time or had errors, could not fix run sfc /scannow again and when its done a second time reboot. You need to do this a and get no errors 2 x in a row ...

5-So if you ran it 2x and no errors your safe you can stop. If you had errors first time but not the second then run sfc /scannow again and when its done reboot. You need to get could not find any errors 2 x to be safe. If it still finds errors try and run it a few more times until it finds no errors 2x AND ALWAYS REBOOT BETWEEN RUNNING sfc /scannow

6-If you get a message indicating that it can not be repaired and you ran sfc /scannow more then 3x in a row on win vista or 7 mm you need a format or try repair win 7 :/ But after format or repair and all updates are done run sfc /scannow to make sure your windows is stable same deal 2x error free reboot between them.

NOTE-If your O/S is Win8 or Win 8,1 then you can run the next few command lines in administrator command prompt. Sadly this does not work for win vista or 7 :/ Note: After you run each command line Reboot PC.

This next part of windows scans is only for windows 8 & windows 8.1 and win10

Reboot PC after you run each command line and close programs and web pages.

And same deal as above run command prompt administrator.

1-This command line will scan the health of your PC:
dism.exe /online /cleanup-image /scanhealth

2-This command line will restore the health of your PC and you don't lose anything on your PC :
dism.exe /online /cleanup-image /restorehealth

Note: If you get errors with the two command lines above and it cant be fixed with second command line and if you are on windows 8.1. Then use third command line but be warned it could take up to two hrs to fix your PC but it will save you a format. I had a friend test this on a PC with errors when it could not be fixed with second command line. :womanvery-happy:

This next part of windows scans is only for windows 8.1 : 

And same deal as above run command prompt administrator.

1-If restore heath gave you errors then you can always try this command line:

dism /online /cleanup-image /startcomponentcleanup

2-If you get Error 0x800F081F with the restore health scan then run this command line. After you reboot your PC then run third command line to be sure your windows is fully stable.

Dism.exe /Online /Cleanup-Image /AnalyzeComponentStore

I followed all the instructions (for Win10) and no errors were found or occurred during any of the stages. Could something like c-states or cpu-related settings in the BIOS be a possible cause? Because that's the only other thing I can think of - besides windows updates - that has changed since the game started crashing.

This error can be from many things one is due to video card driver. One on many reasons I will never touch win 10 is the lack of control over win updates :/  You can give this a try for the video card driver it may or may not help , I will look up this error more and see if I can find more information for you to get this fixed.

Edit ... the reason I added cc cleaner to all this is this error can also point to a issue in the registry :/ 

Copy and past all of this to note pad and put it on your desktop...

When the time comes to install the video card driver you will be picking advanced you will only install two things from it for Nvidia cards 1- Graphics Driver 2- PhysX System and for AMD cards only check off display driver and catalyst control center. As well as check off CLEAN install

This is how you do a clean graphic driver clean install.........

Go download the free version of CC cleaner..

https://www.piriform.com/ccleaner

Install CC Cleaner.....

Now use it to clean the registry, reboot PC and check the registry one last time for any issues. If it finds any repeat steps until it finds none. CC cleaner will give you the choice to back up or not and the first time you run it it is normal if it finds 80 + errors in the registry as every installed or uninstalled program will leave fragments behind in registry and CC Cleaner will clean this up.

Next

Start by downloading your graphic card drivers from here,


AMD; http://support.amd.com/en-us/download
NVidia; http://www.nvidia.com/Download/index.aspx?lang=en-us

Download the one you have and save it on desktop, you are going to need it!

It is very normal for windows to install a video card driver on you this is why you must pick advanced then clean install when you get to the part to install the new video card driver. See part 2 step 2

1- press windows button,NOTE>>> Or just go to device manger and skip to step 5

2- right click my computer,

3- press property’s, you will get a new window here.

4- in the new window click device manger on your left side of the screen, you will get another new window here,

5- you will see in the latest window a list of devices you have in your computer, click on the arrow beside Display driver and a small fall down menu will show you what kind of graphic card you have.

6- left click on your (graphic card name) so it’s highlighted in blue,

7- right click (graphic card name) and press property’s, you will get a new small window here,

8- in the new small window click on Drivers, you will see the name between the tabs,

9- in the driver menu click on uninstall, you will now get a really small window that ask you if you’re really sure that you want to uninstall you’re graphic card drivers,

10- click ok, Reboot PC

Part 2.....

1- after you have started up/ rebooted your computer run CC Cleaner again on the registry to be sure it is all clean then do the new video card driver after. Once registry is clean click on your graphic card install file,

2- follow the instructions of your graphic card installer, Pick Custom / Advanced and only check off for Nvidia 1- Graphics Driver and PhysX System as well as check off clean install

2- for AMD card only check off display driver and catalyst control center as well as check off clean install

3- when you have Installed your new graphic card drivers restart / Reboot your computer, and clean registry one last time. On a side note to help keep a PC stable it it a good idea to run CC cleaner after you remove or install any program after a reboot.

4- you’re done. Test BF4

Just crashed again but event viewer reports a different faulting module path:

Faulting application name: bf4.exe, version: 1.7.2.45672, time stamp: 0x5654c99c
Faulting module name: nvwgf2umx.dll, version: 10.18.13.6510, time stamp: 0x57209d4e
Exception code: 0xc0000005
Fault offset: 0x0000000000925724
Faulting process id: 0x43e0
Faulting application start time: 0x01d1a99cc5a0a2b2
Faulting application path: P:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
Faulting module path: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
Report Id: 567fcffa-49f1-467e-8c43-d9c213763d0c
Faulting package full name:
Faulting package-relative application ID:

So now I'm having a driver issue?

@Grimm_XII When you updated your new video card driver did you first uninstall the old video card driver and reboot the PC? I am banking you did as you know what event viewer is lol :]

No worries we will get this fixed for you due to the error now points to video card driver says we are on correct path with it. We just need to be sure the registry is cleaned up of old driver first then do a clean boot to be sure a app on the PC is not conflicting with the driver.  It can be a pain to pin point it all so hang in we will do this one step at a time until it is fixed.

Use CC cleaner to clean the registry of your PC then reboot the PC and check the registry again with CC cleaner keep doing this until it finds nothing.

Also, try disabling some of the apps etc that you may have starting up with Windows. If your tray is full of apps, they may be conflicting with the driver.

Try a clean boot : run a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/

This should ensure that no programs are interfering in the background.

Below are programs known to make issues in BF4

Disable Mantle if you have it and try Direct X, Turn OFF Anti-Aliasing Deferred in video card settings in game. If you have page file turned off then turn it back on as this can make errors even with 32gigs ram.

Others have said if they uninstall MSI Afterburner issues / crashing is stopped. So if you have this installed remove program and test BF4. Also look at other programs as Asus Game First Service...ROG Game First , Razer synapse, Razer Cortex, Qualcomm Killer Service , Fraps, EVGA Precision, Geforce experience, be sure to turn off the streaming function that is enabled by default ,Raptr, RivaTuner , ASRock eXtreme Tuner, Steam, Skype, aero ,Overwolf extra program in teamspeak  are known to make issues as well. And I am sure more programs not in my list yet turn one off at a time and test BF4.

Uninstall the HD Audio Driver from the video card driver install add/remove programs. This silly thing makes issues in BF4 for some.

Reboot then repair BF4 to be safe then test BF4 

I did first uninstall the old driver and reboot the pc, but there was a checkbox option to remove something else along with it related to the driver and I didn't uncheck that, though ccleaner didn't seem to find any problem with that. I do think this now points to a driver issue since it's a dll file as the faulting module path, so it's probably something to do with how I did the last steps.

Uninstalled Afterburner, did a clean boot only leaving the origin client service and punkbuster going, and restarted after finding nothing wrong in the registry (twice), played for a few minutes and crashed.

I'll uninstall and reinstall my driver, repair the game, and test again. Thanks for continuing to stick with me through this.

Edit: Oh the extra thing I can check off to remove when uninstalling the driver is "delete the driver software for this device." Is that something I want to do or not?

@Grimm_XII This is how I do my video card drivers now after my year long war with BF4 :] And more then happy to help you fix this no worries .....

Copy and past all of this to note pad and put it on your desktop...

When the time comes to install the video card driver you will be picking advanced you will only install two things from it for Nvidia cards 1- Graphics Driver 2- PhysX System and for AMD cards only check off display driver and catalyst control center. As well as check off CLEAN install

This is how you do a clean graphic driver clean install.........

Go download the free version of CC cleaner..

https://www.piriform.com/ccleaner

Install CC Cleaner.....

Now use it to clean the registry, reboot PC and check the registry one last time for any issues. If it finds any repeat steps until it finds none. CC cleaner will give you the choice to back up or not and the first time you run it it is normal if it finds 80 + errors in the registry as every installed or uninstalled program will leave fragments behind in registry and CC Cleaner will clean this up.

Next

Start by downloading your graphic card drivers from here,


AMD; http://support.amd.com/en-us/download
NVidia; http://www.nvidia.com/Download/index.aspx?lang=en-us

Download the one you have and save it on desktop, you are going to need it!

It is very normal for windows to install a video card driver on you this is why you must pick advanced then clean install when you get to the part to install the new video card driver. See part 2 step 2

1- press windows button,NOTE>>> Or just go to device manger and skip to step 5

2- right click my computer,

3- press property’s, you will get a new window here.

4- in the new window click device manger on your left side of the screen, you will get another new window here,

5- you will see in the latest window a list of devices you have in your computer, click on the arrow beside Display driver and a small fall down menu will show you what kind of graphic card you have.

6- left click on your (graphic card name) so it’s highlighted in blue,

7- right click (graphic card name) and press property’s, you will get a new small window here,

8- in the new small window click on Drivers, you will see the name between the tabs,

9- in the driver menu click on uninstall, you will now get a really small window that ask you if you’re really sure that you want to uninstall you’re graphic card drivers,

10- click ok, Reboot PC

Part 2.....

1- after you have started up/ rebooted your computer run CC Cleaner again on the registry to be sure it is all clean then do the new video card driver after. Once registry is clean click on your graphic card install file,

2- follow the instructions of your graphic card installer, Pick Custom / Advanced and only check off for Nvidia 1- Graphics Driver and PhysX System as well as check off clean install

2- for AMD card only check off display driver and catalyst control center as well as check off clean install

3- when you have Installed your new graphic card drivers restart / Reboot your computer, and clean registry one last time. On a side note to help keep a PC stable it it a good idea to run CC cleaner after you remove or install any program after a reboot.

4- you’re done. Test BF4