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Re: Banned from Battlelog this morning - how to determine why I was banned?

Thank you for the quick response. I appreciate you taking time to provide this info.

I did review the Terms of Service & couldn't figure out the reason for the ban. I always treat players/admins/EA with respect. I've even received compliments from strangers for being a nice player.  Very strange indeed.

I understand sometimes things like this mistakenly happen but the biggest issue I have is I can't log into Battlelog to play Battlefield 4 on servers unless there is another way I'm not aware of.

Here's hoping for a quick response from EA. Thanks again.

2 Replies

  • ragnarok013's avatar
    ragnarok013
    Hero+
    12 years ago

    Only the account dispute email will be able to help resolve your ban.  However if you just want to know the reason for the ban a Game Advisor at EA Customer support "may" be able to help if they put the reason on your account.  I can't give any guarentees that they will know anything but you can always give them a try.  I would also recommend resending your email to the account dispute email making sure that your email has all of the information outlined above.

     

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.

    I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time (call back feature available to North America only).

  • havik2k's avatar
    havik2k
    12 years ago

    😕mileyhappy: I actually tried the Game Advisor this morning and got the following response:

     

    I am sorry but I am unable to provide you any information about this issue, accountdisputes are the only one who can help you with this problem. I am really sorry and I understand your frustration.

    I will send another email if I don't hear from them tomorrow.

    I do appreciate you confirming I have explored the options available to me & see if there were any other options to login to play.

    Looks like I have some time to finish the Single Player Campaign in Offline mode.

    Thanks again & I hope you have a good day.

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