Re: "Failed to connect to EA Online"

Hey @FreddyFish07174 & @gavscotland,

ah that's too bad to hear! =( 

But let's try the following to get you back into the game. 

A wired connection is required for this.

1. Take your platform offline and disconnect it from it's power source. 
2. Restart your router.
3. After the restart, restart your platform.
4. Try to connect to a game again.
5. If this didn't solve your problem, write down these ports to forward them: 

• Battlefield Hardline.
  Link: -> Click me! <-

  PLATFORMUDPTCP

  PC3659, 14000-14016, 22990-23006, 25200-2530080, 443, 9988, 17502, 20000-20100, 22990, 42127

  Xbox One53, 88, 500, 3074, 3544, 450053, 80, 3074 

  Xbox 36053, 88, 307453, 88, 3074, 80

  PlayStation 43478-3479 80, 443, 1935, 3478-3480

  PlayStation 33659, 14000-1401680, 443, 9988, 10000-10100, 17502, 42127

• Battlefield 4.
  Link: -> Click me! <-

  PLATFORMUDPTCP

  PC3659, 14000-14016, 22990-23006, 25200-2530080, 443, 9988, 17502, 20000-20100, 22990, 42127 

  Xbox One53, 88, 500, 3074, 3544, 450053, 80, 3074 

  Xbox 36053, 88, 307453, 88, 3074, 80

  PlayStation 43478-3479 80, 443, 1935, 3478-3480

  PlayStation 33659, 14000-1401680, 443, 9988, 10000-10100, 17502, 42127

• Battlefield 3.
  Link: -> Click me! <-

  PLATFORMUDPTCP

  PC3659, 14000-14016, 22990-23006, 25200-2530080, 443, 9988, 20000-20100, 22990, 17502, 42127

  Xbox 36053, 88, 307453, 88, 3074, 80

  PlayStation 33659, 14000-1401680, 443, 9988, 10000-10100, 17502, 42127

• EA Services. 
  Link: -> Click me! <-

  Plattform

  UDP

  TCP

  PC

  443

  80, 443, 8080

  Xbox One

  88, 3074, 53, 500, 3544, 4500, 1863

  80, 3074, 53, 1863

  Xbox 360

  88, 3074, 53, 1863

  80, 3074, 53, 1863

  PlayStation 4

  3659, 17503, 17504, 10000-20000

  80, 443, 9988, 10000-20000, 17503, 17504, 42120, 42210, 42230, 44125, 44225, 44325

  PlayStation 3

  3478-3480, 3658, 10070-10080

  80, 443, 465, 5223

• How to open ports depending on your router:
  • -> PC? <-
  • -> PS4? <-
  • -> PS3? <-
  • -> Xbox One? <-
  • -> Xbox 360? <-
• Static IP addresses for stable connections: 
  • -> PC? <-
  • -> PS4? <-
  • -> PS3? <-
  • -> Xbox One? <-
  • -> Xbox 360? <-
• Google DNS:
  • -> PC? <-
  • -> PS4? <-
  • -> PS3? <-
  • -> Xbox One? <-
  • -> Xbox 360? <-
• If it still doesn't work, try the basic trouble shooting and afterwards the advanced version for your platform.
  • Basic How To: Fixing connection issues
  • Advanced How To: PC
  • Advanced How To: Mac
  • Advanced How To: Playstation
  • Advanced How To: XBox

Any questions left? Tag @EA_Valgard! 

Cheers, 
Val

Same I have ps4 playing it today then it kicked me say need a ea account 

Same here.... I can browse the web and play other online games for PC... Turned off all security with no luck, and even checked my IPv4 settings. Seems like there is always something with EA Games...

Hello @Immortallus 

Game servers are working fine right now, so you should have no problem getting online right now. Let me know if everything has been resolved for you.

Cheers,

Archi

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 I do not have a router and failed to connect battlefield 1 to multiplayer, what should I do?

Hello @Dazzy4 @iconicfoil1

You are posting in an old thread, and the issue you are currently having can be completely unrelated to the original post in this thread. If you want to get help with your issue, can you, please, create a new thread with the description of your platform and the issue. We would be happy to assist you the best possible way.

Cheers,

Archi

HELLO  @EA_Archi   I have a problem Problem is that FIFA 17 PC its say SERVERS IS not avaible at this time PLZZZZ HELPPPPP  PLZZ understand this my english is suck   PLZZZ HELPPPPP            SERVERS IS NOT AVAIBLE AT THIS TIME  thats happened 2 days ago and i still cant log in  in my ultimate team, seasons ...   PLZZ HELP EA 

Hello @10e25c2e66e6869a1221ded3f75d05ba 

Can you please create a thread about your issue in the corresponding (FIFA 17) part of Answers HQ? Just add some details about your issue (your platform, error message, etc) and our users will be more than happy to help you.

Cheers,

Archi

@EA_Archi OK 

I have the same problem with ufc 3 

the BF4 link is dead or does not exist, can EA stop using anti-consumer tactics please, i just want to play the game i paid a premium pass for!    ever since BF1 was launched the BF4 game has been messed with by EA/DICE, all the servers have fake player numbers on them and you are hard pressed to find a server with any population, and no!, it's not because people went to play other BF games, it's because EA and DICE deliberately allowed this player number to be faked so that people have a hard time finding a populated server. this is disgusting and it's one of the main reasons why EA is getting so much backlash from the community!  and now i can't even get the Origin Browser to go to online status to even try to fire up the multiplayer menu in BF4! no wonder EA has gotten the Worse company title/award!

BF4 is not dead, but it is being swiftly killed rather, thank you EA/DICE, guess who is not getting any of my gaming money!

I'm having the issue with the "failed to connect to ea online/servers" and I don't know what to do, it's been doing it all day and I haven't been able to play at all, I can only play the campaign but everytime I try to play multiplayer it takes like 30 minutes to load and even after that I still get the same error message. Sucks I payed for a game and can't play it.

Hey @Atomosfea  do you get that using the Battlelog website or the client of Battlefield 4? 

/Atic 

all is about update this game needs update or rewrite as  soon as posible    same like bf3..

The world is moving forward, computers and their software is changing, the game is old...

Hi,

I'm having the same problem with that message "lost connection to ea online".

It happens both when using Battlelog and the BF4 client. I've also had this problem with BFV - lost connection to EA Online.

PC - Win10 

Any tips on how to get this working?

Thanks!