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EA_Archi's avatar
EA_Archi
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 years ago

Re: failed

Hello @Zorak912

Have you tried to flush your DNS cache files and add the game to your Library afterward? You don`t have any other PC, you can use to get those games? What is your current region? If this issue is not a particular PC, but your EA Account related, you should get in touch with EA Advisors directly https://help.ea.com/en/contact-us/new/

Cheers,

Archi

3 Replies

  • Zorak912's avatar
    Zorak912
    9 years ago

    I just try on another pc and the problem persists. I am UTC region (Argentina). I try to contact EA Advisors since yesterday but they do not respond.

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    @Zorak912 

    You can give them direct call, using this phone number +44203 014 1818.  I imagine it would be expensive with a cell phone or a land line, but you can use the VoIP services. 

  • Zorak912's avatar
    Zorak912
    9 years ago

    I tried with the connection of my cell and yes I can add games. I guess that is problem of my network supplier.

    Thank you by the attention and sorry for my bad English.
     
     

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