Re: How do you report EA "Help" Advisers ?
@TheYeTTi02 wrote:
Thanks for the link, will anyone revealt he complaint department for me?
Unfortunately we do not have access to a complaint department for the actual EA Game Advisors, however I will bring your thread to the attention of the mods and see if they have any additional information in that area. Remember that the Game advisors have a lot of access to functions that we do not have here but there is no guarenteee that they play the game that you have a problem with meaning that we on the Answer HQ may know Battlelfield troubleshooting tips and tricks that they may not know.
Looking at your profile here: http://battlelog.battlefield.com/bf3/user/TheYeTTi03/ everything from an EA\DICE perspective is in order because you are still reflected as premium on Battlelog. Remeber that only "TheYeTTi02" is in fact a premium memberfor BF3 - your BF4 soldier will not be premium in BF4 unless you have purchased a seperate BF4 premium membership.
Getting back to your BF3 Premium problem I first recommend is to go into the PSN store to your purchase\download history and find your BF3 premium file and re-download it since sometimes that premium file, which must be physically present on your PS3's HDD is sometimes corrupted during game update. You can also go directly to Battlefield 3\addons\Battlefield 3 Premium in the PSN store if you have a difficult time finding the premium file scrolling through years of PSN purchases in your download history. After you select "purchase" or "download" (whichever it is in PS3) allow the file to downlaod to your HDD, quit out of the store and then start BF3 and see if you are again Premium. Please try this method and tell us the results.
