I went through this link there I can not find anything useful. offers me fill out a form for a refund in the history of orders, but when I go to the order history there no such form, there is no place to ask a question only search. how can I solve my problem I do not call on the phone?
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I actually just used this option this morning for a Problem with Dead Space 2 and I followed these exact instrucitons. At the bottom you will see two sections, one where Live Chat is loading on the left, and on the right the telephone option.
