Forum Discussion

Anonymous's avatar
Anonymous
12 years ago
Approved

Re: on Battlelog We are sorry, something went wrong during your login. Please try again.

Some thoughts:

The authentication server seems to be working fine - if you punch in an incorrect password, it loads in a matter of moments, informing you that the associated password is incorrect. However, if you get the password correct, it hangs for a solid 30+ seconds, only to refresh the page with the dialogue "We are sorry, something went wrong during your login. Please try again."

Additionally, it changes the URL to "http://battlelog.battlefield.com/bf3/gate/?reason=internal". I've bolded the final portion because it may be worth noting.

Atop that, when trying to log into AnswerHQ, as I just did, it refuses access if the EA authentication server is processing your request from BattleLog. I got some error like {"error 500":"internal server error"} or something.

This is about all the information I can offer. This machine has no history of Battlelog or battlefield being installed on it until this morning, so it certainly can't be a previous build issue. Something is going on serverside.

It's not the browser's cache, it's not the anti-virus, and it's not Origin client-side. This tower has no anti-virus at the moment, and chrome is a completely clean install - All I've done was attempt to log in to battlelog and check my email. Origin was installed last night, as well.

USA East. Windows 7 Home Premium. Google Chrome.

**ADDITIONAL INFORMATION EDIT**

While I was posting this, battlelog quit the cycle of having me log in, run authentication for a solid minute, then refreshing the page with the error message. Instead, this time around, it gave me a blank page with the text "Internal Server Error".

Dunno if that'll help at all, but still.

7 Replies

  • Reikha's avatar
    Reikha
    12 years ago

    Works at random, tried to log in. Then after 10 minutes managed, played a round and then when tried to chenge servers kicked out and couldnt start again. Same now, played a round on CTE then regular then couldnt log on after 40 minutes.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Hi all, if you own the PC version of either BF3, BF4 or Medal Of Honor Warfighter you can still log into battlelog if this issue is still present for you. 

    In origin, Hover over one of the games i listed above and click "Play" it will direct you into battlelog skipping the login screen. As for the bug being fixed, This is known to the Dev team and will be fixed very soon. Keep posted on the Battlefield twitter and Facebook pages.

    For some, Logging in using this link will work. http://battlelog.battlefield.com/mohw/

    Hope this helps.

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    PM me with game related issues only. Account issues? http://help.ea.com/

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    @Slaughter_J wrote:
    While I was posting this, battlelog quit the cycle of having me log in, run authentication for a solid minute, then refreshing the page with the error message. Instead, this time around, it gave me a blank page with the text "Internal Server Error".

    Scratch that - the site's actually down for me now. "Internal Server Error" is the only text that shows, and it's in plain text on a blank page.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    @MorningTimeCloud wrote:

    Hi all, if you own the PC version of either BF3, BF4 or Medal Of Honor Warfighter you can still log into battlelog if this issue is still present for you. 

    In origin, Hover over one of the games i listed above and click "Play" it will direct you into battlelog skipping the login screen.


    That's how everyone is attempting to log in to begin with. It's not a password issue. Bypassing the authentication server isn't a problem - the auth server can verify that a password is either correct or incorrect in a matter of moments. Something else is wrong. This type of login attempt fails.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    That is not the problem. It will not even let me in battlelog even if i hit that. This is a EA problem. 

  • New error message for me:

    Gateway Timeout

    The proxy server did not receive a timely response from the upstream server.

    Reference #1.995ddd58.1400428790.22a69aa4

  • rhok's avatar
    rhok
    12 years ago

    MorningTimeCloud I tried to connect as you said and the server response is: "Internal Server Error"