Re: [PS4] Main menu background constantly crashes into black screen & other issues

Do you know how to log in your router's admin settings to see if you are on an IPv6 network? (rather than IPv4)

It can help improve matchmaking and if you're able to get into games with your friend it's possible this is network related. We have others fix connectivity issues by changing their DNS like this discussion below.

Changing DNS

https://answers.ea.com/t5/Technical-Issues/i-can-t-go-online-in-battlefield-1-and-battlefield-4/m-p/7332642#M35727

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/