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Anonymous's avatar
Anonymous
10 years ago

Re: Punkbuster Unfair ban and Irresponsible customer service.

@ykziweed wrote:
Then I remembered a game that I played at the time I was banned which was The Witcher 3 and Fallout 4, and I did use Cheat Engine to advance my progress in the game (with pre-made cheat table just for Witcher 3 and Fallout 4, this has nothing to do with Battlefield 4). So I decided to open that up with the exact cheat table i ran for Witcher 3 to test again. Second game started, and half an hour through the game, I was banned, exact same ban code from the first one (#69096). This program does not do anything on a normal Punkbuster enabled server, but when it comes to server that has the streaming feature to Punkbuster, it gets myself into the UBMi (Unofficial Ban Master Index)

@ykz_iweed There has been a few cases like this. Punkbuster detected the cheat software and banned you for it. At punkbuster they cannot tell if it was a cheat for Fallout or a cheat for Battlefield. If they would unban people for saying it was a cheat for another game then every real cheater would use the same excuse. Its your responsibility to make sure these programs aren't running in the background at all, or better yet not even installed at all.

EA cannot help you get unbanned. This is only through punkbuster themselves. But it seems like they have already closed the case and are not going to discuss the matter any further. The only thing we can tell you here, as well as what EA support will tell you is try to appeal it again.

18 Replies

  • xxxCoOlBr33zExx's avatar
    xxxCoOlBr33zExx
    Hero (Retired)
    10 years ago

    Also if PB issued a ban for another game it can carry over to all games that run PB.

  • ykz_iweed's avatar
    ykz_iweed
    10 years ago
    But thing is: Cheat Engine only works for singleplayer games as the values of multiplayer games syncs with the online server, and cannot be changed or altered. And let's say this is like Vietnam war, right? Private Punkbuster thought I was a Vietcong and shoots me instead of finding out what's going on, is it how a company with 15+ years of experience deal business? I agree that if they unban me for this, every other cheater will use the same excuse. But I have video footage to prove this is NOT an excuse and I am really innocent.
  • Anonymous's avatar
    Anonymous
    10 years ago

    Punkbuster is designed to detect all software like this. So it detected it as it was meant to do and banned you for it.

    I can tell you that EA won't be able to do anything for you to help with this case. The only thing is to appeal through punkbuster again. Although i don't know if they will even unban you for it since they don't know if you are telling the truth or not.

  • ykz_iweed's avatar
    ykz_iweed
    10 years ago
    I have emailed them, explained the situation. Provided them with video footage, and I even included the files of the program I used to them. And I expected them AT LEAST to review the evidences above. And that has been 4 days and absolutely no response at all. I dont expect them to believe me by just through what I said, but as "online gaming police", they should look into the case rather than just jump straight to conclusion and shoo me off like plagued dog...
  • proxos666's avatar
    proxos666
    Hero+
    10 years ago

    @ykz_iweed

    Have you lodged an appeal ticket as per this link that is the best can recommend at this point.

    Ensure it is titled as an appeal so it is on record.

  • ykz_iweed's avatar
    ykz_iweed
    10 years ago
    Thing is, that dude Alex J says it is up to PB to lift this ban. But when I try to lodge an appeal, PB says they won't lift any ban if there is no green light from Evenbalance. Now you tell me, what kind of service is that? Its like "This is not my problem, go to him" and the other be like "This is not my problem either, go back to the other guy"
  • proxos666's avatar
    proxos666
    Hero+
    10 years ago

    @ykz_iweed

    Evenbalance is this link and if as you say Evenbalance needs to provide the green light then they are who you need to deal with

    Punkbuster is Evenbalance 

  • ykz_iweed's avatar
    ykz_iweed
    10 years ago
    I understand that Punkbuster is Evenbalance. I know that Evenbalance made Punkbuster. But its that they dont really work together, Punkbuster seems to have different admins. And I also understand that in order to lift a ban, I have to deal with Evenbalance. But the pain in this case is there seems to be only ONE support staff who take care of all the tickets, and he doesnt seem (excuse my language) to be giving any flying * about "supporting" customers. This is why I'm posting this up here, hoping some EA staff may read it and may put on some sort of investigation about this.
  • proxos666's avatar
    proxos666
    Hero+
    10 years ago

    @ykz_iweed

    I can only point you back to this Link and the quoted section below

    EA Advisors cannot overturn a PunkBuster Ban. To appeal a violation, you will need to open an appeal ticket with Even Balance and request their assistance with your issue. 

    I can flag @EA_David in case there is something further to add for you.

    Sorry cant help further

  • ykz_iweed's avatar
    ykz_iweed
    10 years ago
    As I seen on Google Search, there was a topic by IGN about EA investagated several unfair ban cases. And I was hoping they could do the same on this.
  • Anonymous's avatar
    Anonymous
    10 years ago

    Hey @ykz_iweed,

    I'm afraid that the previous posts have been correct, in that we are unable to influence an appeal regarding a Punkbuster ban. The only avenue to dispute a Punkbuster ban is with Evenbalance. This place is primarily designed for technical troubleshooting, and we have no insight into the appeals process. If you've opened a ticket, the best thing to do would be to wait and see the outcome, I'm afraid.

  • ykz_iweed's avatar
    ykz_iweed
    10 years ago

    I guess this is hopeless at the end. I'm just annoyed of the fact that these Evenbalance guys (or just 1 guy for the entire "team") scored a huge contract with EA with this attitude toward customers. I used to prefer them over Steam's VAC because I thought they were actually doing their job, but for the fact, how they do their job was like in Vietnam War, "I think that guy's a Vietcong, better shoot him before asking any questions, saving us the trouble." And when it comes to the suspect try to clarify themselves, they just be like "Nope, I don't care, you're clearly a criminal, save that explanation for yourself and $%#@ off!"

  • ykz_iweed's avatar
    ykz_iweed
    10 years ago

    Anyways, thank you gentlemen for sparing your time for this concerns. I've given everyone an XP point for the credits... I'm going to appeal this ban one more time, wish me luck.

  • Odachi's avatar
    Odachi
    7 years ago

    I just got banned for a false positive. Played BF4 for years with no issues; thousands of honest hours spent with my friends on our OB server with nothing to prove, other than to Focus on the Bomb! I recently built a new (modern) computer, dragged the old BF4 game folder over to the new PC, played for 2 glorious days, then BAM! Permanent ban. No hack, no cheat, just out of date PB or new OS install needed firewall permissions, or some windows service was or wasn't started. EB said they have no evidence that I did anything wrong, but denied my appeal. My ban is permanent. I can no longer play BF4. EA can't/won't help me. I will never play EA games again.

    I keep reading that EA acts as if this isn't their problem. It absolutely IS their problem.

  • UKF-S0UTH's avatar
    UKF-S0UTH
    7 years ago

    Feel you pane mate

    Hi
    Am trying to find out why a server admin is being kicked constantly by punkbuster for cheating.
    He keeps getting different messages ranging from 2 minute ban to global ban from aim bot to hacking.
    He does not cheat and has no interest is 54 years of age runs his own server and leader of large clan.
    Thought maybe some software he was unaware of was conflicting but have ruled this out as he’s has formatted his computer on clean install and still the same.have checked pb bans which says he is not banned and even balance has not banned him.his account has not been hacked also he has two accounts and same message for both accounts.
    Any ideas could it be an IP address issue.

    Ticket raised last week no reply EVENBALANCE  COWBOYS

  • DIRTYGreeny's avatar
    DIRTYGreeny
    7 years ago

    If he got a kick message saying his GUID has a global ban then evenbalance have banned the account for cheating.

  • UKF-S0UTH's avatar
    UKF-S0UTH
    7 years ago

    Agreed even though i know he has nt problem is if i check pb bans and evenbalance there is no ban nor unofficial ban.

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