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- Anonymous12 years ago
Click on this link https://www.origin.com/en-us/great-game-guarantee-terms
Return and Refund Policy for Third-party Games, Packaged Goods and Game Expansions/DLC/Add-Ons
● Purchases from the Origin Store for third-party games, packaged goods, game expansions, downloadable content, time cards, virtual currency and add-ons are not subject to the Great Game Guarantee. Please see the Terms of Sale and the Returns and Cancellations FAQ for further information regarding any potential returns and/or refunds for these items.Returns and Refunds for Full Game Downloads Purchased from a Third-party Retail Store
● If you would like to return and/or request a refund for a full game download published by Electronic Arts but purchased from a third-party retail store, contact the retailer where you made the purchase to inquire about the retailer’s return or refund policies.Hope this helps
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***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I've also suffered in the hands of EA for releasing their half baked products to us,gamers.I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
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