Click on this link https://www.origin.com/en-us/great-game-guarantee-terms
Return and Refund Policy for Third-party Games, Packaged Goods and Game Expansions/DLC/Add-Ons
● Purchases from the Origin Store for third-party games, packaged goods, game expansions, downloadable content, time cards, virtual currency and add-ons are not subject to the Great Game Guarantee. Please see the Terms of Sale and the Returns and Cancellations FAQ for further information regarding any potential returns and/or refunds for these items.
Returns and Refunds for Full Game Downloads Purchased from a Third-party Retail Store
● If you would like to return and/or request a refund for a full game download published by Electronic Arts but purchased from a third-party retail store, contact the retailer where you made the purchase to inquire about the retailer’s return or refund policies.
Hope this helps
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***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I've also suffered in the hands of EA for releasing their half baked products to us,gamers.
I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
