EA_Kent
Community Manager
5 years agoRe: Serial number consultation
Have you checked to see if you can find the CD key in Steam? If you right-click on the game in your Steam Library do you see a View CD Key option? If so, click that and it should give you the key. Try entering the key from there in Origin.
If you aren't able to find the key in Steam please reach out to the EA Help team so they can take a look. You can find more information on how to set up a case with them at the EA Help website. You can also speak with them over Twitter or Facebook if you prefer.
/Kent