Re: Unable to log in

Strange, I have never seen that message on PS4 🤔

Does your account have underage restrictions?

Is your PS4 set as primary?

Do you have PS+?

Please read the following links and see if you meet the requirements:

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/

https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password/
https://help.ea.com/en/help/account/linking-your-origin-account-with-your-psn-id-and-gamertag/

If nothing works at all, please contact EA Support: https://help.ea.com/en/