REACTIVATE PLEASE

I recived this:

Hello,

Product Name: EA Account

Thank you for contacting us regarding your inability to access your EA account.

We have now completed our investigation into your query and upon review of your case, we can see that your Account was disabled due to a payment/chargeback issue.

However, as the Violation occurred while the account was compromised, we will remove the penalty on the account.

In order to be able to regain Access to your account you will need to contact http://help.ea.com/ using chat or phone. Once they have confirmed you are the correct owner of the account your account will be reactivated. Please understand that doing this will ensure the security of your account which is a priority to us.
Should you be unable to login with your own account when prompted to do so, please click the “Having trouble accessing your account” option in the lower right part of your screen.

For further information on how to recover your account please see the following link:

http://help.ea.com/en/article/i-think-somebody-hacked-my-EA-account-what-can-i-do-now/

Thank you,

EA Terms of Service
i tryed to fallow ur steps but it dont show me like your photos pls help