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Anonymous's avatar
Anonymous
13 years ago

Received an email that my password was changed

Hi,

I never actually requested or changed my password recently and just recently received a message from origin that I did change my password. I just went and changed my password 11 hrs later. Can someone make sure my account got hacked or leaked or something?

Thanks

2 Replies

  • THOTR's avatar
    THOTR
    Rising Hotshot
    13 years ago

    You can add more security that is offered and recommended by Origin by going to this site. I have had my acct Hi-jacked before and had to change Password. Everytime you login it will ask for an origin code that is sent from Origin to your email copy code than insert code where requested push next and your in. This is a recommended added security from Origin.

    https://account.origin.com/cp-ui/security/index

    Origin might have changed password due to that someone was trying some funny stuff. Some of use have been thru that Origin just wants to protect its community.

    Good Luck,

    Thotr

    PLease if this helps please click on XP

  • Anonymous's avatar
    Anonymous
    13 years ago

    The following process should be followed if you believe that your Origin (EA) Account has been hacked or compromised.

    If you have been notified that your email address has been changed but have not requested a change of email address, suffered any other similarly suspicious activity, or have any other reason to doubt the security of your account, please follow the steps below to create a new account in order to request contact us for support.

    Note, before contacting, be sure to have the following information available so that we may help you as quickly as possible:

    • serial number from one of your games, if possible, is the easiest identifier we can use to locate your account. If you do not a serial number available we will be able to accept your GamertagPSID, or Character Names from online games.
    • The email address you would like to be contacted at
    • The original email address for your compromised accout
    • Your actual date of birth
    • The date of birth used to set up your account

    Create a new Origin (EA) Account:

    • Go to help.ea.com and select "Register" in the Login Bar located in the upper-right corner 
    • Enter an email address you have never used with an EA account before
    • Choose a Master ID and a Password, enter your date of birth and rest of the required fields using only accurate information.

    Contact Us from your New Account

    • Go to help.ea.com and select "Login" in the Login Bar.
    • Select "Contact Us" located further down the right side.
    • Select "Origin" as your product.
    • Select "Account Security" as your category.
    • Select "PC" as your platform.
    • Select "I Still Need Help"

    For customers in North America:

    • Select "Call me."
    • Enter your phone number.
    • Select "Submit."

    For Customers outside of North America:

    • Go to the "choose a contact method" section
    • Contact us using the telephone number provided within the listed opening hours

    Please be aware that it is likely that the agent you speak to will need to confirm information on this account.

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