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2Ebenholz's avatar
2Ebenholz
Rising Newcomer
13 hours ago
Solved

Request for review of permanent account ban - False positive detection

I am an Asian player and have been experiencing severe latency, packet loss, and connection instability while playing. Due to these network issues, the game is often difficult to play normally, and my overall experience is negatively affected.

To achieve a more stable connection, I currently use a VPN/game accelerator. My intention is only to improve network routing and reduce lag, not to gain any unfair advantage or violate any rules. I simply want to enjoy the game with a playable and stable connection.

I kindly request that you review my situation and advise whether using a VPN/game accelerator under these circumstances is permitted. If there are any recommended alternatives or troubleshooting steps that can help improve my connection without requiring a VPN, I would greatly appreciate your guidance.

I submitted my appeal a long time ago, but I have never received any response, and the appeal status has not changed at all. Every time I contact customer service, they only tell me to resubmit the appeal. However, I cannot create a new case when trying to resubmit, and I have already tried closing the existing ban appeal and reopening it. Up to now, there is still no reply at all, and I have no idea what I should do now.

bf 1
  • EA_Shepard's avatar
    EA_Shepard
    1 hour ago

    Hey there,

    Using a VPN or game accelerator to improve your routing is not inherently against the rules, but third-party tools that alter network packets or conflict with anti-cheat drivers can occasionally trigger automated security actions.

    Regarding your account status, community staff and frontline live support cannot review or overturn bans on the forums, as all account actions are handled exclusively by the dedicated Terms of Service team. Closing and reopening cases or trying to create duplicate tickets can stall the process in the system. The best way to check your exact status and ensure your case is in the queue is to log into the official Penalty History tool on EA Help. Once submitted, the TOS team reviews the case and sends their final decision directly to you.

    As for any steps that may help, a VPN always makes it a tad more complicated, as it can interfere with the steps.

    I would suggest taking a look at     https://help.ea.com/en/articles/battlefield/battlefield-6/error-codes/ 

    And this: https://help.ea.com/en/games/battlefield/battlefield-6/ 

    Even if you are playing a different BF game, the steps can help improve things on your end.

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey there,

    Using a VPN or game accelerator to improve your routing is not inherently against the rules, but third-party tools that alter network packets or conflict with anti-cheat drivers can occasionally trigger automated security actions.

    Regarding your account status, community staff and frontline live support cannot review or overturn bans on the forums, as all account actions are handled exclusively by the dedicated Terms of Service team. Closing and reopening cases or trying to create duplicate tickets can stall the process in the system. The best way to check your exact status and ensure your case is in the queue is to log into the official Penalty History tool on EA Help. Once submitted, the TOS team reviews the case and sends their final decision directly to you.

    As for any steps that may help, a VPN always makes it a tad more complicated, as it can interfere with the steps.

    I would suggest taking a look at     https://help.ea.com/en/articles/battlefield/battlefield-6/error-codes/ 

    And this: https://help.ea.com/en/games/battlefield/battlefield-6/ 

    Even if you are playing a different BF game, the steps can help improve things on your end.

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