Forum Discussion
82 Replies
The only thing that work for me is to connect in a game early in the morning, like 7h30, After 5 or 6 conections lost, eventually, I have a good game, If I leave forget that, I am not able to join any game for the rest of the day, But if continue playing, I dont have any deconnection. I have play for 8 hour now... Still going strong.
I've not been able to play the game online for over a week but just tonight got it to work .
Go into your router settings and disable the UPNP option . Save the changes then log out. Log back into the router settings and turn it back on. Mine was already activated but for some reason it wasnt working. After re activating the UPNP option The "EA TUNNEL" showed up in my port forwarding automatically as it should have done from the beginning. Voila! It actually works...after more than a week...what a silly issue...i only figured it out playing around with the settings on my router for hours. But anyone with the "Disconnected from server" issue thats solved it for me. Try it and let me know . CHEERS!
what do you mean by EA tunneling?
7/11 we are on November snd i still cant play multiplayer, Brazil here payed 200 bucks for this, if there is no response I WANT MY MONEY BACK NOT WORHT MY MONEY!
Hellllloooooo????????? Support anyone alive?????? are you joking right now???? Post is on the HOT page and no one gives a * about players that payed 60€ or more for ssomething that they cant play????? DICE/EA are you * kidding me?????? WHY AM I KEEP GETTING DISCONNECTED FROM THE * SERVERS!!!!! I TRYED TO BE CIVILIZED BUT YOU GUYS ARE A * MORONS. YOUR PORT FORWARDING IS NOT WORKING....
Hahahaha Dave 🤓
Brought the digial deluxe version ( LIKE AN IDIOT) paid $120 and only purchased the game because I wanted to play online.
I work 6 days a week and the 1 day I have off I spent the whole day trying to fix this piece of *!
I have contacted support but they do not seem to care...
I wish I could sue these *...
Hi again everyone, I can see that some of you keep bumping this because they want a response from EA, and while a response might be reasonable and I totally get how annoying issues like this can be, Answers HQ is not the place where you are likely to get that response. Answers HQ is a place where gamers help fellow gamers with issues that they can help each other with. Community Managers in here collects all information and sends it along but official announcements about issues, upcomming patches etc. will be announced on the official channels like battlefield.com, the Battlefield Twitter profile etc. Direct 1 to 1 customer support are done through help.ea.com.
What you can use this forum to is to see if we together can find the solution to this issue and if not gather so much information that EA's people can create a detailed report to send to DICE, but that requires details like Internet setup, ISP, troubleshooting steps performed, traffic analysis etc. A very simple guide here to get started:
SpoilerThis guide is meant to help you either solve your problem or create a proper thread explaining your problem so people have a chance helping you.
Connection Problems can be caused by roughly three things:
- You - your hardware, your software, your settings, those you live with or just plain you
- The Middleman - your internet service provider (ISP), the parts of the internet between you and EA
- EA - EA's software, hardware, human error, DDOS attacks, lack of available bandwidth etc.
Hardware always eventually breaks, software can always get corrupted, so everything will eventually go down at some point.
Now lets get to it!
Before blaming everybody else, make sure you have tried to see if you are the problem. While you check if you are the problem make sure to list down all the things you have checked and how you have checked as this will make it 1000 times easier for others to help you should you need help.
Things you should always try before doing anything else:
- Log out, restart, log back in.
- Power off and remove the power cord from all your networking equipment and the system you are gaming on and wait 5 minutes. It doesn't matter that all other games and software work fine, an error can easily affect only 1 game or application while the rest still works.
- Check EA's websites and communication channels for service messages - http://help.ea.com and EA's Twitter accounts are a good place to start. Also check if others have reported similar issues in forums before posting there.
- Be patient. Most connection problems are temporary. Do the power off step mentioned above and go get a drink and see if things are fine before posting anything.
Things you should always mention if you create a post/thread about your issue:
- Your platform (PC, PS4, XB1 etc.)
- Detailed list of what and how you have tried to solve the issue, including the things mentioned in the "Things you should always try before doing anything else" section above
- Details about your network setup (cable/wifi? speeds? routers? etc.)
- Have it worked before? When did it stop working? Did you do something before it stopped working? (mention exact times)
- Are you having trouble with anything else that could be connected?
- Is anything/anyone else using the internet while this happens?
Issues here are hard to fix but they normally fix themselves. If you are a more advanced computer user and want to help fixing the issue faster consider adding trace-routes to your posts about connection issues, how to do this can be seen here: http://help.ea.com/en/article/ping-traceroute-and-uo-trace/
If EA is having issues and you have checked that YOU aren't the problem there's a few things you can do to help expedite the issue:
- Mention your country and ISP
- Help rule out you as the problem by providing the information requested in 1. You + 2. The Middleman
- Don't make duplicate posts, do you see a post about the same issue use the "me too button" and post in that thread.
/ Thanks for reading this guide by Carbonic, feel free to PM me about improvements to the guide (not about connection problems) 😉
If you just want to report a bug then there's a bug section on here and if you just want to say "I have this issue too" then there's a "me too" button on the first post you can press.
I'll return should I find information about this from some other location.
