Hi to all,yesterday I launched Origin to play BF1 with my brother, just to be greeted by the intro scene again. It dawned at me what was about to happen ... and it did. The game completely reset all my settings and progress.I didn't feel like going trough yet another troubleshoot to fix the game so I left immediately.Today I launched BF V and lo and behold: the same problem happened. And after setting up all my graphic settings I launched the game again and ..... all reset. Now I had this problem once before - after playing trough the BF 2042 Beta BF 1 reset all it's stuff. I set it back up and it has worked since then. But now It keeps resetting all my Battlefield settings over and over again(no matter which one I launch). Obviously I don't know my exact sensitivity settings throughout the games - this really sucks. Is there a) anyone else with that kind of problem and b) any long-term solution to fix this?

Hey @RakkCortal, In a lot of cases where I've seen this happen it's because something is blocking the game from saving your settings. There might be something preventing it from modifying the files it uses to store your in-game settings. Have you double-checked your security software to make sure there's an exception for Origin and the games you have installed?

I didn't change anything except that I downloaded the new version of Origin and the EA App. That's all I did, my firewall,malware, etc protection allows all BF related .exe.

@RakkCortal What happens if you start up your PC in a Clean Boot before launching BF1? If there's anything else running that could be causing this that may help to get around it. For more info on how to set this up check out the EA Help website. Please let me know how it goes once you've had the chance to give it a shot. Thanks!

@RakkCortal try to off OneDrive and don't use it.

@RakkCortal hey bro,sorry for thay and hope to find a final fix for this issue.please try to connect EA help from the below linkhttps://help.ea.com/en/contact-us/good luck,

Since last 'Origin' update settings keep resting

12 Replies

Mo3tazibrahim
Seasoned Ace
4 years ago
@RakkCortal hey bro,
sorry for thay and hope to find a final fix for this issue.
please try to connect EA help from the below link

https://help.ea.com/en/contact-us/

good luck,
EA_Kent
Community Manager
4 years ago
Hey @RakkCortal,

In a lot of cases where I've seen this happen it's because something is blocking the game from saving your settings. There might be something preventing it from modifying the files it uses to store your in-game settings.

Have you double-checked your security software to make sure there's an exception for Origin and the games you have installed?
RakkCortal
4 years ago
I didn't change anything except that I downloaded the new version of Origin and the EA App. That's all I did, my firewall,malware, etc protection allows all BF related .exe.
EA_Kent
Community Manager
4 years ago
@RakkCortal

What happens if you start up your PC in a Clean Boot before launching BF1? If there's anything else running that could be causing this that may help to get around it.

For more info on how to set this up check out the EA Help website. Please let me know how it goes once you've had the chance to give it a shot. Thanks!
MaratBoy
4 years ago
@RakkCortal try to off OneDrive and don't use it.
RakkCortal
4 years ago
Neither of those solutions worked so far.
EA_Kent
Community Manager
4 years ago
Hi @RakkCortal,

Could you post a DxDiag when you have the chance? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. Thank you!
RakkCortal
4 years ago
Here the DxDiag file.
DxDiag_27_01_22.txt133 KB
EA_Kent
Community Manager
4 years ago
@RakkCortal

Thank you!

Do you have BF1 installed on the same drive as Origin itself, or are they on separate drives?
RakkCortal
4 years ago
Both are installed on the 'D' drive, my system runs on C (default).