talk with the team
i dont know if you guys realize but an in game problem needs to be solved by the team dice\ea since the game "works" i cant go to ny retailler and ask anything plus i buy my things from whatever the ...
Forum Discussion
@jambasman wrote:
i am sorry but you guys cant act like if this is nothing , i gave 90 dollars and as they said the game works the same way as if it was bought from you the point isnt that but the fact that i paid 90 dollar for your game and after doing all the test with your support and xbox team cant play it .
i played your battlefield v beta exactly the same way without problems so no , you never need the live gold in your account unless for the free games or promotions so again i want to talk with the team and i am waiting for their answer because i will not send 90 trough the window
The answer has not changed from the last time that you posted this issue here: https://answers.ea.com/t5/Technical-Issues/want-a-full-refund/m-p/7035088#M33769
The bottom line is that you purposely chose to purchase a game key from an untrusted third party retailer G2A so all customer service issues regarding your purchase must go through G2A since EA does not possess your money so they can't give you a refund nor can they give you any form of compensation - only G2A can refund your money or provide other compensation since you are their customer.
If you have a technical issue preventing you from playing your game please post the details, your platform, and if on PC your specs and OS and we'll do our best to assist you. If your issue is that you don't have Xbox Live Gold then you'll have to purchase Xbox Live Gold in order to participate in the multiplayer portion of your game.
as i told you in teh first post this haves nothing to do with g2a , the game is perfectly fine if i want to play teh campain i can do it without any trouble so yes the problem is with in game things which means it is EA who needs to solve this and if i asked answers from the team is because all the other things were done already either in the EA support and xbox support
@jambasman wrote:
as i told you in teh first post this haves nothing to do with g2a , the game is perfectly fine if i want to play teh campain i can do it without any trouble so yes the problem is with in game things which means it is EA who needs to solve this and if i asked answers from the team is because all the other things were done already either in the EA support and xbox support
Please describe exactly what is happening with your issue since "in game things" is a bit vague. After re-reading both threads it sounds like you are unable to connect to multiplayer servers. Is this your issue? You are playing on Xbox One correct? Do you have an active Xbox Live Gold subscription? Have you opened all of he multiplayer ports in your router as per this article from Microsoft https://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live Are you able to play online with other games or is BF1 the only game that you experience this issue with?
after being 3 hours with the tecnical support from xbox and all the tests being made their answer was that i need to contact you to solve this or get a new game so i hope this time i have answers because i am tired of this and you need to respect your users , i dont accept that i go to a chat ask a manager and it is refused .
all the troubleshooting was already made including using your test tool so i think this is enough , its time that someone from the team comes here and solves this * because it has been almost 9 months without being able to play online with my friends while i can play any other game without any trouble including last week your beta
EA_AticDICE Team
Hey @jambasman,
So I took a look on the cases you have with us. I can see that you can only see one servers in the browser.For the server browser filter can you use this filter:
If that don't work then I just want to confirm that you have done these troubleshooting:
- Power cycle the Xbox and modem/routers.
- Open Battlefield 1 ports.
- Tried Wifi and cable connection from your Xbox to the modem.
- Reinstall the game.
- Cleared local and online saves.
- Tried another Xbox profile.
- Tried another Xbox console.
- Tried another Internet connection.
I saw that you have done a Uotrace. The Uo-trace is not completed as you only sent 30 packets, if you could do a new one to see how your network working when connecting to us.
For the refund of the game as our support have said and so have I. There is nothing we can do as the game was not purchased with EA. So any refund request would be going to the company that you purchase the game from.
What we can offer here on the forums is suggest troubleshooting to try to solve the problem for you, so you can go back to the game and play. 🙂
/Atic
