The accunt ban issue

Hello cookiesmadkiller, Answers HQ can't do anything to help with this issue. But what you can do is to contact https://help.ea.com/en/ they will help you to resolve your issue.

Answers HQ cannot handle bans. They don't have access to your account - They can't look into any specific cases. All anyone can do in here is link to your options.

The following link will show you your options, including how to dispute bans:
https://help.ea.com/article/information-about-banned-or-suspended-accounts

This will tell you in detail about Battlelog rules and bans:
https://battlelog.battlefield.com/bf4/forum/threadview/2832654348586821015/

This page tells more about Punkbuster bans:
https://help.ea.com/article/punkbuster-bans-and-violations

This page is about GCC-Stream bans:
https://help.ea.com/article/i-was-banned-from-servers-by-ggc-stream-how-do-i-get-unbanned

And last, but not least, this page is about Fairfight bans:
https://help.ea.com/article/battlefield-4-ban-codes-issued-by-fairfight

In the Body of your email, please include the following information:
Information of the situation
1. First and last name
2. Game/Product name
3. Persona's name
4. Where your game or product was purchased
5. Banned or Suspended
6. Error/Notification Message received (if any)
7. Details of your dispute

thank your advice I will try direct contacts to EA help support.

Hopefully you get this fixed, See you on the Battlefield!