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7eaudpnpwx94's avatar
7eaudpnpwx94
Seasoned Newcomer
21 days ago

Banned without playing a single game

I just bought Battlefield 1 from steam today and after opening it I got the message " Your account has been banned. Your account's been banned from accesing this game. To appeal the ban open your ban history. Error code: EC:10901" when I open the ban history page I get the message "No history. You have no violations or appeals on your account."

Right now I sent an appeal ticket to EA and waiting for their response. Did any of you faced same issue? I searched a little in forums but it seems people facing the same issue years ago didn't solve it.

For the record I played only single player Titanfall some years ago. I also got the same message there but I didn't do anything related to that too. Is there a general problem?

bf 1
pc

8 Replies

  • 7eaudpnpwx94's avatar
    7eaudpnpwx94
    Seasoned Newcomer
    20 days ago

    Still no answer. When should I expect an answer to my ticket? I also tried to chat with EA but there was a useless AI chatbot. Can I talk with real people in chat? Is there an hour for it or something?

  • 7eaudpnpwx94's avatar
    7eaudpnpwx94
    Seasoned Newcomer
    20 days ago

    Is there a way at least I can confirm that it work? I did all the steps already in the link you sent. No response. 

  • danisoff's avatar
    danisoff
    Hero+
    20 days ago

    You will just have to wait for a response, which can sometimes take up to 14 days. Nothing much else can be done.

  • 7eaudpnpwx94's avatar
    7eaudpnpwx94
    Seasoned Newcomer
    20 days ago

    Oh that is too much. But anyway, I will write the result if/when I got one for future referance for people who face the same problem. Thanks for the reply.

  • 7eaudpnpwx94's avatar
    7eaudpnpwx94
    Seasoned Newcomer
    13 days ago

    Update after 7 days. My ticlet is removed without any response. I wrote another. For people who is going to have the same issue. Don't bother it seems TOS team doesn't do anything. Just refund. I will continue updating.

  • Kugel_FIN's avatar
    Kugel_FIN
    Seasoned Veteran
    13 days ago

    in the other hand - servers are full of players instakilling other players... 

    EA really needs now actions and brains.

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