Unable to manage server.

Hi im an admin on a rented server and when ever i go to manage the server the game closes itself. this is happening on xbox one.  Video of what happens I have done the unplug xbox stuff, and this ( was sent this via email from support to try) 

CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE
If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect. Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times. Follow these steps to power cycle your Xbox One Console:
1. While the console is on, press and hold the console's Xbox button for 5 seconds.
2. The console will power down.
3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.

CHANGE PRIVACY SETTINGS
1. From the Home Screen, using the controller scroll left to the navigation pane.
2. Scroll down to Settings Icon.
3. In the Setting menu scroll down to Account.
4. Under Account, select Family.
5. Enter the password or passkey.
6. Select the account that you want to update.
7. Select the category of settings you want to update, such as Privacy & online safety.
8. Select the Adult defaults.
9. Toggle back to Child defaults and then finally back to Adult defaults once more.
10. Powercyle the console to complete the troubleshooting.

Nothing seems to be fixing it. I've chattered with support and they said "We were supporting it in past but recently the rental servers were take over by the third parties due to which we are unable to support it currently." and can't help