Viral patch not awarded - EA Advisor instructed me to post on the forums

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@Mr_Montana_BF wrote:

Hey guys, so I managed to knife a guy that was using the EA Canada patch 2 days back, but after the match ended, I didn't get it at all. 

I first contacted EA support, they told me to wait 24 hours, I did so, but no luck either.

So I reached them yesterday again, and they told me that they can't do nothing on their end, and recommended me to post on the forums/AHQ, so here I am!

If needed to check anything, here's my battlelog:http://battlelog.battlefield.com/bfh/user/lprojectxl/

Plataform is PS4.

Thanks in advance.

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This is a community run (ie gamers helping gamers) technical self help forum so we are unable to assist you with account matters or unlocks such as your viral patch.  Normally we would instruct you to speak with a game advisor.

This is what I first told the Advisor. 

But, he did disagree with me by saying the developers from time to time check the forums and the AHQ, and then, they'd be able to fix this. 

Thanks for the support tough.

The Adviser is either stupid, lying, or badly informed.  Developers only get to see summaries from here.  They don't visit.  Battle Log's website, on the other hand, is relatively well attended by the developers (or so I am informed by people who ought to know).  . 

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@Gorath_the_Elder wrote:

The Adviser is either stupid, lying, or badly informed.  Developers only get to see summaries from here.  They don't visit.  Battle Log's website, on the other hand, is relatively well attended by the developers (or so I am informed by people who ought to know).  . 

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I agree with you man, I'll try making a post on Battlelog forums then, thanks guys!

http://battlelog.battlefield.com/bfh/forum/threadview/2979150494221374312/