Forum Discussion

jambasman's avatar
jambasman
7 years ago
Solved

want a full refund

hello , after months of contacts with xbox support , ea support on twitter and today with the chat support i want the full refund of my game .  after doing all the trouble steps and unninstalling an...
battlefield 1
  • iluminatethesky's avatar
    iluminatethesky
    7 years ago

    Hey @jambasman,

    Since you have purchased your game through G2A, and not through an Official Store (Microsoft, Playstation Store, Origin) there most likely will not be a way for you to receive a Refund for Battlefield 1.

    EA cannot refund you for something you did not purchase through them.

    You would have to go through G2A, which I see you already tried.

    Sorry. 

    If you would like to try some troubleshooting steps, you can give these a try:

    https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox/

iluminatethesky's avatar
iluminatethesky
Legend
7 years ago

Hey @jambasman,

Since you have purchased your game through G2A, and not through an Official Store (Microsoft, Playstation Store, Origin) there most likely will not be a way for you to receive a Refund for Battlefield 1.

EA cannot refund you for something you did not purchase through them.

You would have to go through G2A, which I see you already tried.

Sorry. 

If you would like to try some troubleshooting steps, you can give these a try:

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox/

  • jambasman's avatar
    jambasman
    7 years ago
    g2a will never do a refund for a problem in game because that is not their problem , i contacted your support and xbox support multiple times and still i only get one server i cant play with my friends or even play any other mode .
    i didnt gave almost 90 dollars for this for sure and because of it i have all the right to be pissed about the situation
  • jambasman's avatar
    jambasman
    7 years ago
    "As mentioned I'm afraid I don't have any power to offer you anything to cover this or to provide a refund. The servers are definitely up here in Europe and we aren't sure why you specifically aren't seeing any servers. We tried everything we could to get you to connect to them. You can reach devs or others via the forums which is an option to see if they can help you further. -Neil " . this is all i have been getting where are the devs of the game ?
    • IIDaZzuII's avatar
      IIDaZzuII
      Seasoned Ace
      7 years ago

      Hi @jambasman!

      As @iluminatethesky correctly pointed out, a refund form Ea is out of question since you bought the game from a third party site, so there's nothing to be pissed off here.

      I'm sure that if you could explain exactly what is your problem we could help you out.

      Regards

      • jambasman's avatar
        jambasman
        7 years ago
        i would gladly point you the problem but after months contacting the ea support either on twitter \ by chat and xbox support all i want at this point is teh refund of the game or a equal solution so i would like to talk with the actual team to expose everything and get an actual solution

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