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Anonymous's avatar
Anonymous
7 years ago
Solved

"We're sorry, an error has occurred."

Hi there, I have a pretty big problem sadly. When I double-click the main icon on my desktop the game won't launch, and it says: "We're sorry, an error has occurred" , like on the image. I bought th...
battlefield 1
  • ragnarok013's avatar
    ragnarok013
    7 years ago
    @keksz1998 wrote:

    I made contact with EA Help team on Facebook, and we tried run the game and Origin in administrator mode as well, but the game still won't work. I updated my drivers, tried clean boot launch, hosts file reset. They suggested to reset Internet Explorer settings, but sadly didn't help any of those.

    Did they have you clear your Origin cache as detailed here? https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

ragnarok013's avatar
ragnarok013
Hero+
7 years ago
@keksz1998 wrote:

Hi there,

I have a pretty big problem sadly. When I double-click the main icon on my desktop the game won't launch, and it says: "We're sorry, an error has occurred" , like on the image. I bought the game this weekend on PC, so this would be my first launch. I tried repairing the game, flushdns, restarting my laptop and checking the Windows Firewall. Other Origin games, like NFS 2015 runs without any problems, so i don't think it's related to my internet.

Any suggestions?

I have seen several threads stating they are having connectivity issues so your issue may be affected by those. First I recommend closing Origin, then right clicking it and selecting "run as administrator" then try to launch BF1 as that's solved this issue for me in the past when I've had it. If that doesn't work I suggest waiting a few hours and trying again in case it is a server issue.

Anonymous's avatar
Anonymous
7 years ago

I made contact with EA Help team on Facebook, and we tried run the game and Origin in administrator mode as well, but the game still won't work. I updated my drivers, tried clean boot launch, hosts file reset. They suggested to reset Internet Explorer settings, but sadly didn't help any of those.

  • ragnarok013's avatar
    ragnarok013
    Hero+
    7 years ago
    @keksz1998 wrote:

    I made contact with EA Help team on Facebook, and we tried run the game and Origin in administrator mode as well, but the game still won't work. I updated my drivers, tried clean boot launch, hosts file reset. They suggested to reset Internet Explorer settings, but sadly didn't help any of those.

    Did they have you clear your Origin cache as detailed here? https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

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