Hacked account: 365-day cooldown is punishing ME (Case #229886962)
v’m posting here because I’ve hit a dead end with support and I honestly don't know what else to do. The short version: My account was hacked. While the hacker had it, they linked their own Steam account to my EA account. I managed to get my EA account back and secure it, but now I’m stuck. Because the hacker linked their profile, EA’s system slapped a 365-day cooldown on linking a new Steam account. Now I can’t link my actual Steam account (where I play everything) because of a timer the hacker started.
The support loop:
- I have been trying to fix this for over a month. I’ve contacted live chat multiple times. I have provided ownership receipts.
- I have transaction logs showing I’ve spent thousands of dollars on this account.
- I have proven the timeline of the hack.
Every time I talk to an agent, they tell me they are "flagging it to the internal team" and that I should wait for an email. The email never comes. I’m stuck in an endless loop where I get escalated, ghosted, and then have to start all over again with a new agent who tells me the same thing. At this point, EA’s security policy is protecting the hacker’s changes rather than helping the verified owner. I’m locked out of content I paid a lot of money for because support refuses to manually override a cooldown caused by a security breach. Can a Community Manager please look at Case #229886962? I just need a human with actual permissions to review the evidence I've already uploaded and unlink the hacker's restriction so I can play my games. If you need more information i have everything documented.
