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Anonymous's avatar
Anonymous
13 years ago
Approved

When can I get help????

Having a little issue with the battlefield 3 premium edition that I bought today so I go to contact you guys to see what can be done about it.... Your little papers in the box say that I can call 24 hours a day for any and all warranty questions.... I call the number and I am referred to help.ea.com.. started calling at 7:03 and  it is now 7:23 Pacific time..... The paper clearly states that your call center is open until 8 pacific time.... So I get online hoping for a live chat - nope that's closed too. Email takes up to 24 hours. There is also no way to ask a question on your facebook page without commenting on one of your posts or following a bunch of links to this board.....  your contact options SUCK!!!!! Seriously, if you are going to print available hours or say that customers can get answers 24 hours a day then you need to stick to it!!!!

obviously ill be trying again tomorrow morning, but it should not be this complicated to get tech support!!!

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  • The live chat should never be closed, If it's greyed out then you may not have entered the information correctly or you may need to try using a different web browser as some people have had issues with certain ones. If you have filled out "Product", "Category" and "Platform" the Live Chat should be active.