Why can't I exchange the code?

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@unilance wrote:

Hello!I have already bought BF BC2，but I didn't see VETERAN STATUS in my battlelog and I didn't get the dog tag. And, I have a dog tag code E9ND-AQGX-8BUV-U2WD, I got it from alienware today. But when I exchange it, the system told me it has been used. At last, I want to know if I can get m1911?I have already get battlefield 1942?

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Hello everyone! 

We´ve been getting a lot of questions regarding Veteran´s status lately so here is a very short and brief guide on how to obtain it . 

Your e-mail address serves as your EA ID account. 

http://www.battlefieldbadcompany2.com/veteran [battlefieldbadcompany2.com] 

Sign in to the link above to obtain your veteran´s status  

Update: 
For adding old Battlefield games to Origin or Veteran Status issues, contact an Advisor at http://help.ea.com/contactus [help.ea.com] to have them assist with the granting of the appropriate entitlement or Veteran status.  

Here's how:
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

Regards, Libever