I can confirm that my router software is up to date and the issue continues.
I tried the connection at my mother in laws house as well; although I couldn’t run a trace route from there, I can confirm that the connection is still poor. She is also on the same ISP as I am, just in a different city (Oshawa, Ontario. I am in Toronto)
My understanding is the packet loss/ping issue originates outside the Rogers network, at a place called Akamai technologies; about 3 or 4 hops from the EA server.
The trace took 19 hops to get to EA, The last hop on the Rogers network was at hop 5. Everything is stable right up to hop 13.The 14th is Akamai and my ping goes from 30 to 90. Next hop on Akamai takes it up over 110. It reaches EA on hop 19.
The issue seems to be at Akamai. My question is who is responsible for the route coming into EA from my ISP? Can EA shift the path or is that up to Rogers? Should I contact Akamai about the issue? Would they even have any responsibility for it?
Everything was fine up until about a month ago; right around the Jackfrag update. It looks like the update isn’t the issue, but I use it as a reference for timing. For some reason, the path was changed at that time and that’s when my problems started. I just want to know who to contact to try and shift the route again.
I admit I don’t understand how this stuff works so any direction from someone with knowledge of this would be appreciated. I know others have this same issue from what I’ve been reading on different forums.
