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Anonymous's avatar
Anonymous
10 years ago
Approved

XBOX ONE CONNECTION PROBLEMS

every time i try to play hardline i keep losing connection to ea servers and its been like this for two weeks it work perfectly fine before so why now i had hoped the recent update would fix it but it didnt i paid £60 for this game and bought premium but im only level 14 as i cant even play this is extremly annoying as im beginning to consider getting rid of it 

4 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    10 years ago

    If you are seeing a connectivity issue for that length of time then the issue is almost certainly on your end. Try to think of something that changed regarding your connection two weeks ago, did you change ISP, did you go from wired to wireless etc.

    Don't use a VPN or Proxy

    Don't tether to your phones 'net connection

    Do power cycle your router

    Do connect to your router with a cable rather than wirelessly.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    unfortunately i have already tried power cycling both xbox and router an i am unable to connect my xbox to my router with a cable due to them being in different rooms and my isp has not changed to my knowledge but all my other games work perfectly i have looked through the forms and seen others have had the same problem so surley its not on my side but i will accept any more advice to sort it out if it is as i really want to play it without trouble. 

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    relating to my previous message my isp has not changed is still virgin media  and its always been wireless