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Anonymous's avatar
Anonymous
7 years ago
Solved

Account has been hijacked, and now my access to MP has been revoked

Hello I bought BF5 on release day to play over the christmas period. I started it up a few days later to make sure my gaming system could play it with no issues.  Probably spent all of 20 mins on...
  • EA_Blueberry's avatar
    EA_Blueberry
    7 years ago

    Hi @Anonymous

    Please reach our Live-Support by phone or chat as soon as possible to get this looked into. Make sure you are selecting "Manage my Account" and "Can't Login" when selecting the categories. It should give you the option for live-chat or phone. We know situations like this can be concerning and/or upsetting, we're here to help. I removed the inappropriate language from your post and please refrain from using it again going forward. https://answers.ea.com/t5/help/faqpage#welcome-user

    Click here to get started


Anonymous's avatar
Anonymous
7 years ago

Yeah. I was late to the game on that with my origin account because i rarely play there games. 

Too late now. 

Due to the complete lack of compassion and commonsense by the team they have dealing with cheaters. 
I am a victim of account hijacking. Granted me not moving to two form authentication sooner is on me. 
My BF5 MP access is permanently blocked. No appeal. Do not pass go, do not collect £200
So whats the point in playing a game if you cant play it with your mates. 

So therefore i have little choice other than to cut all ties with EA and their games associated with Origin. 
My Origin/EA account has now been permanently deleted. 

I will no longer associate with a such a company. 

Cost me £55 for a game i have never played. The last they will take from me. 

MLB2CLG's avatar
MLB2CLG
7 years ago
Well I'm sorry to hear that mate.
What IP did the E-mail give you?
And When you got the e-mail saying someone was trying to log into your account, did it only ask you to change password?

Can your Mail be compromised?

And if I were you I would change all passwords on everything.

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